Dunkin'

I went there this morning to get some donuts. I hadn't been to this location before. I thought since it was a full size Dunkin that they'd make the donuts there fresh but I found out with the donuts I received (and reading the other reviews here) that they do not make fresh donuts here. They just microwave them like at Speedway and other "Dunkin-lite" establishments. My donuts were dry, stale, not moist at all like a good donut should be, coldish, and just overall very disappointing. It was like buying day old nondescript donuts at Walmart - that's what they looked and tasted like. The glazing on the top was as hard as the ice/snow mix we've had in our recent cold weather - not soft/steamy/and glistening the way a good fresh donut is. I wish there was a Krisy Kreme donut shop in town

Person taking my order was extremely short and rather rude. I started ordering doughnuts. Once I ordered four, I realized I wanted a half dozen. She quickly said, "Well, if you wanted a half dozen, you should have started with that." Lol. At this point, I just wanted to leave. I replied with, "never mind, let's just do the four." I understand, no one likes working fast food or service, but then my iced coffee, super simple order with cream and hazelnut sweetener, came with no sweetener and barely any cream. Honestly tasted like acid. Worst iced coffee I've ever gotten from Dunkin. The doughnut's came thrown face down in the bottom of the bag. I have always gotten them in a box from dunkin? Maybe I'm wrong? The specialty spider doughnuts were supposed to be something cute for my kids, but

Walking into Dunkin’ early on a Sunday morning usually feels like entering a caffeine desert—quiet, calm, and waiting for its first brave soul. This time, that brave soul was me, armed with a large order of coffees and donuts big enough to fuel a small office, a family reunion, or possibly an Olympic team. To my surprise, the place wasn’t busy at all. Maybe everyone else was still in bed contemplating the meaning of life, but I walked right in to find the friendliest crew of young, cheerful employees—who all looked like they had exams on Monday but were somehow still glowing with energy. Honestly, I don’t know what Dunkin’ is putting in their employee training program, but those girls had speed, efficiency, and smiles that could power the lights. I rattled off my big order, mentally prep

Pulled up to drive thru… I don’t normally get Dunkin but I asked her for a minute she said okay and then came back very rudely with “we don’t have any hot food” I wasn’t there for hot food so I didn’t care. Then I asked her if they had frappes and she rudely said “NO” in a very rude demeanor. I just pulled off. I’m sorry but if you hate your job that bad… get a new one. Her customer service skills SUCK! This was at 230pm on Friday Jan 6th.

The service was very slow, and when I questioned why people who ordered after us in the kiosk were served first, I was yelled at by the manager. She argued with me rather than working on my order. I ordered donuts and 2 coffees, but customers with complicated drinks and sandwiches were served before me even though I ordered first. Terrible system and terrible customer service. Rather than apologizing, the manager treated me like I was stupid and asked if I could see the drive thru. Will never go back.