Domino's Pizza

I received a gift card for Christmas and when opening the gift card the security code came off. We called the store to see what I could do and they said come to our store with the receipt and we will honor the card with no issue. I went out of my way to get the receipt from my family member who bought me the gift card. Ordered food and brought the gift card and receipt and the store would not honor my gift card after they specifically told me over the phone they would take care of it. I walked out and did not purchase my pizza. Wasted my gas and time unfortunately

Ordered 4 pizzas via the Domino’s app on 12/13/2025 at 5:37 PM (Order #665) and waited to leave until the Pizza Tracker said “Complete.” The store is about 10 minutes away. When I arrived at Domino’s #4393, 220 Elizabeth Dr, I was told my order hadn’t even been put in the oven yet and I’d need to wait another 20 minutes. When I questioned why the app said complete, the response was: “That’s the app and this is reality.” That’s dismissive, unprofessional, and unacceptable. Don’t show orders as complete if they aren’t, and don’t blame customers for trusting your app. Very disappointed in both the misleading tracker and the customer service.

Very quick delivery! Shout out to Yaniel!

Always have a great experience, costomer service excellent. Delivery is awesome, food hot and delicious. Thank you and keep up the great work

Stay far away. Ordered on the app, single pizza and some garlic knots, order stalls at the "prep" phase in the app for an hour. I call multiple times, no answer. I try to contact someone through the app, you can't. AI assistant asks you literally dozens of questions and opens a case for you. Meanwhile, I'm starving and now need to get food, and also physically drive to the store to get a refund for my order. They offered no apology or explanation, said that the driver just left with my order a few minutes ago. I did not believe him and even if it did, the food would probably be covered in ants or stolen by the time I got back. I literally called the store in front of them while I was waiting for someone to talk to me and it rang. It was ringing the whole time I was there. No one even looke