Domino's Pizza

This location gets my order wrong more often than it gets it right. I ordered my pizza without seasoning on the crust and once again they put it on there. When I called the store the GM made excuses for his employees. How can a location be so consistently wrong and stay in business?!

Called in my order instead of using on line and they still screwed up my order and had a 45 minute delivery window. When I called to state the issues make claiming to be manger said they were doing the best they could. Verifying orders would be a great way to improve but that wasn't something he needed to hear. If you order expect issues, missing items or wrong pizza in general.

The employee over the phone only had excuses with no customer service skills or professional training for the fast food industry. Before any customer can speak, states an improper excuse, when that is their problem, not the customers. If they were to explain and listen, of course the customer will be more than willing to understand. The employee over the phone then raised their tone and hung up for I assume the employee could not handle their emotions properly. The delivery driver today is the light through the chaos. She apologized for the missing item and offered a credit since I paid for an item that I did not receive. This place is usually good, great food. Certain people are not meant to deal with customers.

Domino’s in Sauk Rapids is an absolute disaster, and the blame falls squarely on the manager. For 15 years I’ve given this location chance after chance, and they have failed every single time. Almost every pizza I’ve ordered from here has been burnt beyond recognition, and when I’ve spoken up about it, the staff and manager have been nothing but rude and dismissive. That kind of behavior shows they don’t care one bit about their customers or the Domino’s brand. The manager at this location is by far the worst I’ve ever encountered in the food industry. Instead of fixing problems or showing professionalism, they treat customers with an attitude like it’s somehow our fault for expecting edible food. A burned pizza once in a while might be a mistake—but burned pizzas for 15 years straight is

Do not go to Sauk Rapids Dominoes they messed my whole order up than when I called she gave me a $25 credit than I went to use it and the manager told me there was no credit listed and would not honor it he says well it’s not on here as I proceeded to explain to him how that’s not my fault they did not do there job correctly he still said well not my problem!!!