Domino's Pizza

My husband and I have been really good customers at this location, but this past week on 1/27/26 we experienced an atrocious act of customer service or let me just say, the lack of. Let me preface this by mentioning that this location is part of the Team PIE (Positivity is Everything) franchise which has stores in Maryland, Delaware and Pennsylvania. I placed an order on their website for pickup and selected to pay in store. My husband went to pick up the order. The employee who took the debit card to process the payment said their computer crashed and then put the card through again. I immediately saw that both charges came through on the card. My husband mentioned this to the manager on duty, Alize Kerr, and she assured him that the initial one will drop off since the computer crashed.

Pizza came missing toppings and was cold by the time I received it. Also wings had no flavor.

The pizza is always good, however, the wait times are EXTREMELY long! Be sure to add about 30 minutes to whatever time you are told to pick up you order. I was told that two employees walked out today 12/4/21, but what was the excuse the last time I was here? I was also told that my next medium pizza would be free when I came in last month. Of course, there was no record of that. I was told that just so would order again. If you can go somewhere else and get your pizza quickly, I would. I enjoy the taste, so I put up with the delays!

This is the 2nd time this place will not take Cash….. They state it’s “Policy” That if the tender is over $10 change that they can’t take it…. They had the nerve to tell me to walk my kids down to a nasty Liquor store after I worked 14 hrs to ask them for change for a $50 when my bill was $23.50…., You all don’t have $26.50 in change?!?!? What a joke this place is, I’m not talking my kids into a liquor store At night with drunks….. How embarrassing when standing in line I have to tell my kids they aren’t getting their pizza because they business refuses to take my cash…. The girl was inconvenienced by having to take her ear bud out of her ear 3 times to even speak to me…. Maybe post the policy so we know ahead of time but yet Corporate states they have never heard of this so called “policy

More like DomiNO. Over an hour for ONE pizza?? Do better. Call or reach out with some automated message to your customers somehow and apologize for being short staffed or for whatever issues may be causing a longer wait when something like this happens. It’d probably make situations like this more bearable.