DIOR Dallas

I purchased this Dior bag from your store 10 months ago for $3,000. I have only used it two or three times, and each time very carefully. The bag has always been stored properly and handled with great care. Recently, I noticed discoloration and returned to the store to address the issue. Instead of acknowledging my concern, I was told it was “color transfer.” I respectfully disagree. I have not worn a pink outfit with this bag, so I do not understand how there could be any pink color transfer. This explanation feels like an attempt to avoid responsibility rather than properly assess the situation. I was also disappointed by the attitude of the sales representative, who was dismissive and unhelpful. As a loyal customer who invested $3,000 in this bag, I expected better service and support

Cid Garcia is THE BEST. Ask for him. He is so polite, knowledgeable, and transparent. I had a million questions in person and on text. He was quick to send me a personalized wishlist for everything I asked for. I also had him going up and down the store looking at everything. I’m young and don’t normally expect such a polite advisor to take me seriously, so I am just very impressed and thankful he made my experience so great. Very happy with my purchases!

I want to say that Marcos our sales associate and Kim from the cafe made our experience a 1000 out of 100. The design of the store and cafe are luxurious and beautiful as to be expected and their selection of handbags and silks and RTW are plentiful, there was so much to choose from! We wanted to leave with everything! Marcos made a this a very personal shopping experience and even suggested delicious restaurants to visit, that is what sets good service apart from incredible. Thank you for making us feel welcome especially since having a bad experience in comparison at the Chanel across the way. 💗 Definitely recommend this location and their staff! ⭐️⭐️⭐️⭐️⭐️

Been there twice the first time was fine. The second time I went I asked if there is a café upstairs and the sales person she kept correcting me “it’s fine dining”

Reading the reviews I see now, I’m not the only one who didn’t feel welcome or valued. MUCH better experience at Celine; I guess I’ll be ordering online moving forward.