Dairy Queen Grill & Chill

I ordered a birthday cake to be picked up at 3 pm, 1/24/26. I arrive to pick it up & they are closed. The sign, “closed due to inclement weather” It wasn’t raining, snowing or even sleeting, yet they were closed. I called their number & the message says, the mailbox has not been set up. How do you run a business like this? The birthday has already passed & thanks to this Dairy Queen, no cake was had. Took my payment & didn’t have the decency to tell me they weren’t open. My very last visit to DQ! You deserve the rating of 1/2 star. Poor business practice if you want to survive in this world.

4 cars drove through the drive thru without even having their order taken, me included. I was in the line for over 20 minutes and nobody even had their order taken… this is ridiculous and this place needs to have a serious management / staff change because this isn’t just the first time I’ve had problems here.

If I could I'd give no star the employees were so incompetent would not give me my tender that was missing in box but no surprise they didnt count correctly. Would not answer phone to even ask about what they could do so had to drive all the way back for nothing. Also sweet tea was not sweet like I ordered and had to wait for employee to make it when should of been ready they were not busy. Save your money for something better they will waste your time with excuses

I have despised this location for a while decided to revisit and give it a shot. Nothing changed and will not be going back ever again. I pulled into the drive through with no one else in the establishment but employees. Asked a question about customizing and order and received a half hearted response not even applicable to my question. Employees seemed like they were being punished by being there by tone and attitudes. Pulled up to the window paid and was asked to park and they would bring the food. 20 minutes go by I watch from the car employees talking laughing and dancing around and one even playing the connect 4 game in the dining area. After 25 minutes walked in and asked for a refund and was asked what didn't I receive on my order. I stated none of it. Cashier apologized while the o

I order from Uber got the tenders with gravy and no gravy. Not to mention i went couple times before at this location and went to drive thru and was going to order it. They kept telling me we have no gravy. So im done with this location. Never had problems with other dairy queens in texas cause gravy is the thing down there. Also want to say is that coming back with a response saying hope yall give us another chance. Negative once I leave a comment on reviews like golden corral. We haven't went back there. Also other restaurants as well. I did a bad review on a apartment they literally ask me to call them so I did and we work out a deal so I thats the only way for me. Not just say hey sorry you had bad time with us hope you give us another chance. Ummm no!