Dairy Queen Grill & Chill

Absolutely sucked. One SMALL blizzard took 30 minutes with no rush at all. 5 total people in the building eating and one in drive thru. People in the back asking me what my order is instead of reading the board in their face and not doing their job at all. Guy in the front working his but off with no help.

Friendly enough initially, but after a decade of going here and watching the town grow, the growing pains are showing in constantly rotated staff and lack of training. Got overcharged, that was ok, then asked if I wanted the 1$ difference mattered when at the drive thru terminal I was told a 4$ difference and couldn't get the receipt for my order. Got the wrong dipping sauce and ketchup packets tossed bare handed onto the food instead of separate in the bag. The cooks did good, food was fresh and the order was made correctly when they gave me the correct food. Overall, food still came out good, but the customer facing crew needs more training and to relax a little bit when busy. It'll be okay guys lot of us have been in your place when we worked similar jobs.

TLDR; They gave me half a cup of vanilla ice cream under my blizzard. We went last night after football practice for some ice cream like we do just about every Tuesday. I ordered a royal cheesecake blizzard. They gave me the wrong blizzard which I noticed immediately because it had chocolate and not cheesecake. I don’t like chocolate. So my husband took it back in and they replaced it with the right one. I only ended up eating about half and decided to throw it in the freezer and finish it after lunch today. Literally the whole bottom of the cup is plain vanilla ice cream, which I didn’t make it to last night. I paid for a blizzard and only got half of one, love that for me.

Prepare to wait a LONG TIME. Long time before ordering, and long time waiting for your order to be ready. Did dine in, never brought us our food. Had to go to register to get our food, and it was just sitting there getting cold. My meal didn’t even come with lettuce, yet there was two small pieces of lettuce on the burger? Your employees seemed like they didn’t know what they were doing most of the time, please do better for future customers visiting, because I am sure not coming back to this location.

Went twice over the weekend being in town for a softball tournament. The first time they were out of several popular basic menu items, strawberry for example. Te second time we called to verify they had product, they did it was great. These 2 times the customer service was excellent! Way beyond typical fast food service! The last time we went on the way out of town, they had product. The food was good. The girl at the window had the worst attitude and was so rude! She has no business working in customer service! This was about 330 pm on Sunday dec 14th!