Dairy Queen Grill & Chill

The staff was nice and friendly whom I came across through the drive thru window. However I got to my destination and my fries were not all the way cooked some were still very cold. My rate for the store was due to the fact I called the store and informed them I’m about a 30min drive away from their area and she stated that I have to bring the fries back for them to replace them before closing. There is no way that is possible. Didn’t offer to take my name or anything I could have got them another time I was out that way or something. I didn’t even finish the meal because I was disgusted that it all might have not been cooked through because I ordered chicken strips and fries.

Ordered 8 ice cream cupcakes and the first one I ate had no cookies and the entire center had no chocolate sauce in it either with just a minimal amount around the rim of the outside of the cupcake. I called and spoke to the manager and was told I could return the cupcakes for a refund. That’s wonderful are they going to resell them? I wasted my time, gas and effort to go there and the only resolution was to bring them all back for a refund. How about replacing the ones they screwed up with new ones properly made instead? I will make sure to go to the Howland location from now on because the Mines Rd location in Niles has poor customer service and has messed my food up in the past as well.

Love ice cream 🍦 The best cashier in the place Khloie. Give her a promotion or you will lose her. She's very personal & helpful. Did I say I love ice cream 🍦?

Jacala M definitely needs some more training on customer service and coaching on how to handle pressure better without snapping and getting smart with a customer. Waited over 10 minutes in the drive thru while just being stared out. To follow up the order was wrong and she insisted I pay .99 for a mistake she made. Manager was very helpful though and remade my order. Jacala had the smart remark to say "I handed you your receipt." With the implication that I could not read. Thank you for a memorable experience.

This is my favorite this to get from dairy queen before i try all the food menu items from DQ next year for smash it foodie XL. the employees were super friendly and the food was done well . there was a little wait but trust me its worth it. The chicken was cooked well so were the fries and the classic chili cheese dog was jus amazing the chile cheese dog in my ratings were 7.1 out of 10 the BBQ chicken basket for me is 7.8 out of 10 well done eastwood DQ! see you in the next review "Smash it foodie XL"