Dairy Queen Grill & Chill

Tonight I used the mobile app to make an order which was a meal deal chickenstrip basket with drink fries and a small blizzard I also got a 4 piece chicken stop basket w fries and a chocolate malt. The food was nice and hot bit totally missing the gravy with both items and even though the malt was good it didn't have hardly or any chocolate at all tasted like a vanilla malt. But all in all good but what makes me mad is I really get the chicken strips for the gravy it makes them unique and good. The young man at the drive thru I could see was in his phone before I pulled up. Barely said a word I asked him glfor drink carrier straight away he did it so no complaint there. But even though I had told him at speaker I was a mobile order I had to tell him again as he tried to charge me. Then he

They made a mistake in our order, which is not great but stuff happens. We called to report the error to the store and get the order fixed. They argued and said we didn't know what we ordered. I called the corporate office and they said the store manager or owner would call back. Its been 2 weeks, no one has called back. How insane is it to tell a customer I know what you ordered and you don't? How would you feel when your order had mistakes and you got this attitude? As a result my entire extended family has boycotted all dairy queen locations due to the complete lack of a responsibility other than the argument. i was in the business for almost 40 years at family dining and if one of our servers did this they would get fired immediately and the meal would get comped. There is no

Out of all the times I’ve been here, never once has the food or service been good. After giving this DQ many chances over the years I’ve finally given up. They give not even half the fries any other DQ gives, and the fries they do give are soggy, cold, and look like they’ve been crushed in between the workers fingers. I got a chicken strip basket and the chicken strips were falling apart and mangled. The bread wasn’t toasted and was soggy. I got 14 cold soggy fries and half were crushed. If I wanted mashed potatoes I would have made them myself. I’ve never been to a restaurant that has been so consistently awful no matter the time of day or year. Let’s get to the workers, I waited 5 minutes till someone came to take my order. One of the workers there was sagging his pants and didn’t have a

We ordered the chicken strip basket and waited 20-25 mins in the D T and we got the meal the fries were cold and the bread wasn’t toasted or buttered and hard and smelled like a rag that had been sitting to many days. I did call them and she said they r out of butter but did offer us another basket when we come back in. I told her to check the date on that bread and to tell their customers they r out of butter.

Always out of everything! I don’t know why I even come here anymore I’m actually so mad. I don’t understand why you would get a customer service job just to not want to provide basic service like idk actually ordering the food u need till next truck? The manager needs to be checked. And if that’s not the case then the workers are just lazy and don’t wanna cook the food. Seriously disappointed with this location.