Dairy Queen Grill & Chill

We went on 1/20 at 8pm and the two girls and guy that were working were the sweetest people ever. They were super accommodating to our blizzard request and got everything out efficiently. They all were very well mannered. We appreciated it!

will not be coming here again. service is terrible, most of the workers act like it’s their first day there. expect to wait awhile if you get food here, certainly not fast food. and if you are given a coupon with with the words “meal deal” don’t expect that to be for a meal deal, just a sundae. which is very misleading and they do it intentionally. manager was extremely condescending. never had so many negative experiences at one store in my life. just very unprofessional. they have lost my service

I ordered a crispy cheeseburger, hold the pickles. What I got was an awful burger with most of the cheese melted off and hardly any onion straws bits. The only thing decent were the fries and sundae... so very disappointed!

Drive through has a camera in it. Makes going out for an evening ice cream feel creepy and like I’m living in a weird movie where recording video of somebody’s face in a drive through is a thing that doesn’t bother people. Add to it that the drive through has a voice that welcomes each customer, but that voice doesn’t belong to a person in the building. A different voice then takes your order. Perhaps somebody ordered the new high tech drive through system without considering the customer experience. This review is my feedback that the drive through systems provides a negative customer experience. I’m not going back there.

I recently discovered their chocolate brownie heath/ice-cream, and I came in on Dec 16 within 10 minutes of closing to get my fix. The young man who assisted me clearly had a cold, struggling with a snotty nose. I then proceeding to see him grab the brownie with his bare hands and split it in two before chopping it. I was too stunned to say anything, and too disgusted to eat it. A quick way to get that craving out of my system quickly and permanentl. Update on 01.19.26- I followed the steps listed in the reply and no one has followed up with me after that.