Dairy Queen Grill & Chill

The young lady taking our orders was more interested in her phone than taking our order. Never acknowledged us another young lady had to tell her to get our order. However she was still scrolling on her phone and taking our order. I will use the word "lady" loosely. The good part about it the young lady who gave us our food has a beautiful soul and a beautiful smile.

I just had a not so good experience. I ordered the #5 in drive-thru with extra cheese no onion no pickles no mayo. My meal wasn’t fresh at all. My burger was microwaved so long the white cheese disappeared and my bread was wet & soggy around the edges as well as the meat and the fries had been sitting so they weren’t fresh either. I returned it inside the store and the cashier was AMAZING both times.. My order was remade and I was disappointed again. The meat patties weren’t fresh as if they were cooked in advance bc my cheese was not melted. Cold meat with cold cheese.. I took 2 bites and couldn’t eat anymore. I’m 28 weeks pregnant and was craving this meal to end up extremely disappointed and upset because I spent $15 plus on my meal and the cook didn’t care enough to make it properly..

I placed an online order for a Backyard Bacon Ranch Burger and went to pick it up. After I left, I realized I forgot to order fries, so I came back through to purchase them. While waiting on the fries, I looked in the bag and checked my burger. It didn’t have the onion rings on it, and it was made with a regular hamburger bun instead of the correct bun for that burger. The fries I received also were not DQ fries. When I asked the cashier about the missing onion rings, she simply said they didn’t have any, but she never asked if I wanted a substitute or anything else. Had I not checked my burger myself, no one would have said anything. I also have picture proof of everything.

This is the first time I can remember my food being hot and on point since the full meal deal back in the 80s.. I don't know if me visiting at 11:00 in the morning had anything to do with it but they didn't serve me cold food and customer service was great, this time this will go down in history December 8th 2025

I went to get a pineapple Sunday n the man on the intercom acted like he couldn't hear me or understand what I wanted. Had an attitude so I was like just give me a strawberry then. He was like what u want, in a cup in a owl etc with the worst customer service. It never use to be bad but now it is so bad if I want ice cream I got 2 go 2 a different location cause fortvally dq has become the worst ever if I could give 0 stars that what they'll get. Go at ur own risk of getting bad customer service. I have at least 10ys of customer service n when I say bad 👎