Dairy Queen Grill & Chill

First off, I want to say that I’ve worked in fast food and I know how hard it can be, especially when you get a rush. If the issue would have been fixed, regardless of the wait time, I wouldn’t be here making a review. I’ve been to this store many times and have never had an issue but this time was different. We waited in line forever, waited at the window forever, and then were pulled up and had to wait longer. In total, we waited 40-45 minutes on a chocolate peanut butter milkshake and a caramel moo latte. Most of that time was spent in the drive thru line. At the window, we had to reorder our drinks because they had deleted our original order. We were asked 3 different times what we had. Then we were asked if we had paid after we had paid. Then we were pulled up for the moo latte becau

I am not typically one to complain about the way I am served or how my food is given to me in a drive through. I ordered ice cream, fries and pretzel sticks. My ice cream was overflowing and soupy there was also a whole in the bottom of my cup that they had just covered up with a handful of napkins and given to me. My food bag had crumpled up napkins. I would have like for my napkins to be folded up maybe. It looked like a worker had grabbed them crumpled them/used them and tossed them in there. I am adding the picture of the cheese for the pretzel sticks I ordered because that is how the cheese was given to me and how I found it in the bag. It was dried up, there was hardly any inside the cup and the lid wasn’t on. The food was overall good besides for the fact I had no cheese to dip my p

Don't eat DQ as often anymore but I ate here twice in a few days and both time staff and service was great and the food as excellent. 2nd trip there was a lot of people (party like) but with outside seats enjoyed my evening meal. Was glad to see that people still gather at DQ (like my local one). Many choices in area but my vote is here.

Spent $6 on a biscuit and gravy combo and only got a half order… I have been served burnt biscuits and old gravy here previously as well. They need to slow down and pay more attention to what they are doing and the food they are serving rather than trying to get people out of the drive thru. The manager on night shift is the worst about this. Every time I go through in the evening he is screaming at workers who are most likely high school students about the fact they didn’t have my order ready when I got to the window. I would rather wait a couple minutes and have correctly made fresh food. And treat your employees with respect… they last longer.

Tenders and fries I received were cold. Toast overly coated in butter it was soggy. Overall, food was nasty. Not worth paying money for.