Dairy Queen Grill & Chill

My wife and I came for lunch. She ordered flamethrower combo. I ordered $7 deal. We ordered a side of flamethrower sauce. When we got our food, I immediately noticed the flamethrower sauce was wrong. It looked pale almost as if was mixed with ranch. I tasted it and it tasted like generic Buffalo sauce. I told the cashier it was wrong but she said "no it's the right sauce" she went to the back to hold up the bottle used for the burger "see". I told her they must have changed the sauce as I walked away. Sure enough, she was right. Opened the burger and yep the sauce was wrong on the burger as well. Flamethrower sauce is orange. This wasn't. And definitely doesn't taste the same. It's fine if they ran out and made a substitute. Just say so. But to argue and get smart with the customer is absu

MATTHEW FRAUENSHUH, CEO of 14 Foods, you need to retrain your staff at this location!!!! DQ policy is to flip one Blizzard to evidence it's quality that your said Mgr, Ethan, DID NOT DO. When I told him he hadn't, he proceeded to tell me I missed it because he did it inside the store, which was a blatant lie and refused to honor DQ policy and remake. I entered the building and spoke to another person working, who was older but stated she was not in charge, and she offered no solution. What happened to training? What happened to policies? What happened to customer service? Wait....it's 2026, so it just doesn't exist anymore. I recommend locals to go to the HIXSON location where service still means something. Do better Ethan! Or at least try.

The vanilla moo latte is super good!🤍🤎 Pretzel sticks are sooo good & addictive and less than $4!! Yum!😋Nice hours that are sometimes open past other restaurants. 💗 If you order DoorDash from here for some reason neither of the dashers could follow instructions and I got my moo latte without a straw. :-/ The chicken sandwich has two tenders not a patty on it. If you select extra mayonnaise you probably won’t get it. Love their moo lattes though!!

Went to this location last night. The drive through was backed up so I tried to go inside and the door was locked. So I got back in the drive through line. It took a little longer than normal but the lady at the window was super nice and explained there were only three people working. She did all this with a smile on her face and was extremely apologetic for the wait. A lot of times when people are in stressful situations they tend to be rude. This young lady was not that. She made the best of the situation and tried to give the best service she could.

Very pleased with the custom ice cream cake I ordered. I forgot how good Dairy Queen ice cream cakes are!