Dairy Queen Dundee

Understaffed to say the least, especially on Valentines Day. One at counter, one in kitchen, and one at drive thru. One staff was overwhelmed and made sure all the customers knew it. The girl at the counter was amazing considering the situation. At least 20 people inside ordering or waiting for orders.

This was one of the most unpleasant drive through experiences. The workers were friendly enough, but it took 15 minutes to get through the drive thru only to get the drinks, a slush, a tea and a blizzard and have to pull ahead and wait. Then 15 minutes later get the rest of the ice cream and the food. The food had been sitting for awhile because it was not hot. So lukewarm food, melted ice cream, premium price.

Everything was above and beyond! I have not had such great customer service in a long time. My daughter wanted a banana with her kids meal. Rather than saying we are sorry we do not have anymore a employee went next door and got her a banana and brought it to our table! 5 star customer service!

Have eaten here before and it was delicious. Today food took a significant time and tasted like frozen beef was microwaved. Cheeseburgers tasted similar to a school burger. Even our kids wouldn't finish them. Likely won't be returning for burgers anytime soon. Workers were friendly and restaurant was clean. Food was just extremely disappointing.

Me and my family stopped at the Dundee Dairy Queen the service was absolutely AMAZING the staff was so very kind and friendly got my food fast it was very fresh the food was delicious I've been to many Dairy Queens this is the cleanest store I've ever seen I'm highly satisfied me and my family will be definitely be coming back thank you so very much for the AMAZING experience 💗