Crumbl

First time at crumbl EVER. The building was much smaller inside than it was outside. I think that some people on these reviews don’t seem to understand that it is self service and you order your own cookies and then they come and help you pay and you don’t have to wait for an employee to order. Service was good and quick. I do not know what all these other reviews are talking about. The cookies were good, but I don’t get the hype. they were warm and gooey, but I could’ve gone for a nice full fat glass of milk. They do sell milk, but it’s only 2% fat and that just does not hit the spot. There was this one girl and she was yapping to her friend on the phone, and then when it disconnected to an actual customer, she was giving dirty, looks and rolling her eyes. She started talking about her br

So friendly, and the cookies, yum. This new location in Spanish Fork is amazing

This new store just recently opened. I arrived 30 minutes before close , the girl and guy looked so inconvenienced that I had ordered two cookies and proceeded to talk to each other and after 15 minutes , I received my cookies. There were no cars in front of me. I understand hiring teenagers , but need to make sure they at least give 50% effort . Cookies are amazing though!

We were the only ones in line for drive-through. We’re told to wait to order. Took like 4 minutes. We ordered and pulled up to the window paid for our cookies and then waited 13 minutes to receive our cookies. We only saw employees through the drive-through window like twice. Took way too long compared to any other crumble I’ve ever been to Utah or Oklahoma wise. The cookies are amazing as always!!!

I’m a DoorDash driver and had a really disappointing experience here today. I arrived to pick up an order and was told it would be coming out shortly. While I was waiting, a walk-in customer came in, placed their order, and received their cookies before I was even acknowledged again or saw any effort to box up the delivery order. I understand things get busy, but delivery drivers are also representing your business and trying to provide good service to customers. Being overlooked like this wastes our time and impacts the customer waiting on their order. I’d really appreciate seeing better organization and communication with delivery pickups in the future.