Costa Vida Fresh Mexican Grill

Went in to pick up my order and they were pretty busy. I got my order but made the mistake of not checking it before I got home and realized there were no rice and beans, only lettuce on the side. It would have been nice if I had been told they were out of rice and beans when I was given my order because I would have happily waited for some. I will not be returning.

I had a very upsetting experience at Costa Vida in Richfield. I clearly ordered a vegetarian meal with no meat, yet I was served chicken. As a lifelong vegetarian who has never consumed meat or eggs, this mistake was deeply offensive and unacceptable. When I called to report the issue, the staff hung up on me instead of offering help. This is not only negligence in food preparation but also highly disrespectful customer service. I am planning to take legal action against the company for this incident, as such mistakes can have serious emotional and ethical consequences for customers like me. I strongly urge anyone with dietary restrictions to think twice before ordering here.

45 minutes in line while the drive through is prioritized. Not a good look or experience. My burrito was cold by the time it came off the line. Here’s a cheat code when you dine in, instead of ordering like everyone else, call your order in and you will get your food before anyone that hasn’t ordered yet

There just was no seasoning… I got grilled chicken Nacho’s with queso on the side. The meat wasn’t seasoned. There was absolutely no taste to it at all. Queso was good though. All the guys were very nice.

Costa Vida never fails to deliver fresh and flavorful food, and this location is no exception. Highly recommend stopping by if you're in Richfield! That said, our November 2024 visit came with a bit of a chilly surprise—it was 21° outside, and honestly, it felt about the same inside. My food went from piping hot to frostbite-level cold faster than I could finish a taco. While I love this place and usually rate it a solid 5 stars, this particular visit earns a 4.5 because we practically needed parkas for dinner. Still, worth it for the deliciousness. Moses recommends, but maybe pack a scarf.