Cold Stone Creamery

Horrible customer service. I had been in line for about 5 mins and was next when one of the employees walked in with people she clearly knew. She never even looked at me and started waiting on them when I was clearly next in line. No need to support service like that.

Went in around 4:30ish today to get an ice cream, there was no one in the store, so went to the register where 2 girls were behind the register, and one said, in a rude tone, "Are you going to order?" I said, "yes", then she says in the same tone, "She can help you over there".... We clearly were inconveniencing them, so it seemed, anyway, we proceed to move over, and the other girl says, in an annoyed tone, "What can I get for you?" We told her our order, she doesn't even crack a smile, it was almost as if her dog just died, and then we proceed to pay, and she says to us, "If you're paying with a card, there will be a question and then you can pay".... and then she walks away! I answered the "would you like to leave a tip" question with a Hell No, then she returns and says "receipt?" I sa

I took a date to this store a little after 7pm on a Friday night on 3 Oct 2025. We stood in the store waiting for over 10 mins without seeing a single person that worked there. After standing there for the 1st 5 mins we tried yelling to get their attention with no luck. I don’t know how they couldn’t hear us considering we could hear them laughing and joking around in the back the whole time. People were going in and out of the store with the door buzzer going off the whole time and still no one came. Eventually had to leave with my date disappointed. Another couple came in with their son, and had to leave with him crying. Horrible experience, can’t believe those people are getting paid to sit in the back and joke while leaving the store unattended.

Bad Customer Service Bri was not attentive listening or even cared to help while trying to figure out what the ice cream was called. I was unaware of the ingredients and she just said you want it plain or what? Instead of helping me find out what toppings it came with. She did not mix my ice cream just balled it all up in the cup. Bri was the server.

My dad I went to cold stone earlier this afternoon here in Yuma Arizona.the guy didn’t make our ice cream’s right.I won’t recommend them to anyone to go to .they need to be retrained or get fired