Cold Stone Creamery

How unfortunate. I have loved Cold Stone for forever. When I was stationed in Fl, where there is not one, I would always look forward to coming home to NY to have it! I also worked at a Cold Stone in California. I loved working for the company, and I loved being apart of that team. I always spoke highly of Cold Stone. I have door dashed a few times and I usually call and the girls are normally very kind and change the two ice cream flavors for me because DoorDash won’t let you make changes but you can add things. I door dashed tonight since my sister got engaged and we were all celebrating. No one answered tonight so the person doing DoorDash was kind enough to ask for those two changes. It would have been okay and I would have said that’s okay if the girl had said I’m sorry I already made

I’m sorry but based off the first time experience, i had was not so pleasant. I ordered over the phone. They made me prepay before I even got there. The young girls came off as if I came in with an attitude. I was so friendly. They were very rude to me. I’m sure I know why. I guess they don’t see ppl like ME everyday. I’ll never go back there. AndI’ll be sure to warn OTHERS to tread carefully. The ice cream waffle was good tho.

I come in all the time and get quite a bit of dessert and this young lady named Grace is Always super helpful has my order done within under two minutes and she is super kind and I will always only return to this establishment, some of the best customer service have ever experienced in my life. I wish more places had employees like grace.

If you order ahead and don’t pick up at the time they say they’ll get annoyed with you. I placed an order on line it said it would be ready in a few minutes when I came in the owner (I think?)was training someone, I asked about my order he said it would be ready in a minute I saw him give the receipt to another girl so she could start it, I politely told him I had to go and would be back he told me again it would be ready in a few minutes but I had to leave, I came back a couple hours later and I could tell the owner was annoyed with me as soon as I came in he said”I told you it was only going to be a few minutes you couldn’t wait like 5 minutes?” I laughed it off thinking he was joking but he seemed actually mad, mind you this was about 30 minutes before closing so I don’t see why he woul

It's great when they make it correctly, which is rare. I don't know why I keep coming back to spend good money on drinks that aren't properly made.