Cold Stone Creamery

Ambience: 2/5 Presentation: 2.5/5 Taste: 3/5 Service: 2/5 Hygiene: 1/5 This Cold Stone Creamery which is located in Trevose feels below average. The place looked dirty, tables were not cleaned and the floors seemed like they haven’t been mopped in a while. The staff was not so welcoming and didn’t seem to care much about customer service. I had ordered Chocolate Devotion, which tasted good, but the overall experience was disappointing. The store really needs better management and a serious focus on cleanliness. I wouldn’t recommend this location.

I’ve been to this location before normally the staff is great. I will start off with there was a young lady in there and she was very friendly, polite, respectful, and apologetic. My fiancé and I came on 10/1 and there were two workers and we ordered our ice cream. We went up to pay and had a gift card and the guy working just turned it away without showing us it didn’t work. I tried explaining that this gift card was to 4 locations and “COLD STONE was one of the 4. He wasn’t trying to hear any of it. My fiancé told them he would just pay and he did. As we where about to leave this man went to the back to grab a gift card from the back and proceeded to go on and on saying “see we didn’t take these” mind you the gift card he was showing us wasn’t even the same card we have. I stopped him an

The employee was amazing today. They had her working by herself and she wasn’t fully trained. There was a long line and I felt bad for her. There wasn’t many flavors of ice cream and the store doesn’t looked kept up with. This cold stone is falling apart. I wouldn’t recommend!

Walked in today and im pretty sure store was vacant and no employees were present. Needed a bday cake and didn't see a single person for the 15 mins we stood inside. No one was in the back or anywhere to be seen. Several others customers came and went.

$42 Cake more like a cupcake My family loves cold stone ice cream cakes for special occasions….We went in for a cake for my birthday, they didn’t have the flavor of cake i wanted, no biggie, I chose the one in the photo instead. We swiped our card to pay for it and they did not ask if we wanted anything written on it but did ask if we wanted a receipt. Upon looking at the receipt I told them I think they charged us wrong, we only got a small cake and he said, yep $42. I said for THAT?? He said yep-we had already paid and just kept walking but we will NEVER be back. I am so beyond disappointed.