Bruster's Real Ice Cream

Bruster’s is always great, but the service lately has been especially good. Daniel is super friendly, patient, and makes the whole experience better. He works hard, keeps things moving, and is really kind to customers. You can tell he cares about doing a good job. Definitely one of the reasons I enjoy coming here!

Since the change of ownership they have run out of flavors and they have messed up our orders on multiple occasions. Tonight they didn’t even give one scoop for our kids ice cream bowl.

I’ve been coming here for years because the shakes and ice cream are consistently excellent, and most of the staff are genuinely kind and welcoming. But today’s experience with the manager was so appalling, I wish my fiancé had been here because he would not have taken the same approach I took. I ordered three shakes—two strawberry and one chocolate—but was handed only two. When I politely clarified my order, the manager responded with hostility and condescension, as if I were the problem. What were her exact words when I asked for her name? She saiid its Brie and added “If you’re going to write a bad review, make sure you state it’s the manager.” That alone speaks volumes about her attitude and lack of professionalism. Shockingly, someone rude and dismissive represents this business in

I must say the ice cream is great, taste delicious, I loved the Fall flavor one of “Pumpkin Pie” which is the orange one. My Bf got a Butter Pecan milkshake & he loved it. They are a little too pricey tho. Paid $15 just for 2 kids cups of a single scoop and the milkshake.

I came here tonight and was so disappointed. I ordered through the drive through, and pulled up to the window when I was asked to repeat my order, MULTIPLE times. I am then told my total is $48.96 for 1 cup of medium ice cream, 1 large milkshake, 1 medium milkshake, and 1 banana split. I thought that was a high total for what I got so I requested a receipt. I was charged for 4 additional cups of ice cream on top of everything I ordered. I was issued a refund but then go to pick up my cup and notice it’s not even full (picture attached). It’s sad when they increase their prices but then do stuff like that. Owner needs to evaluate his employees because god knows what’s going on at Brusters.