Cold Stone Creamery

I ordered a Sonic-themed cake from this establishment, but they didn’t have a specific Sonic option available. We decided to go with the Incredibles colors—red, white, and blue—with the name in yellow. I had a bit of a feeling that there might be issues with the cake, so I arrived early, but unfortunately, it didn’t resemble what I had ordered. It seemed they weren’t willing to modify or offer alternatives for the cake. I was quite upset, especially because my seven-year-old son was really looking forward to a Sonic cake for his birthday. The only option I was given was to pick up a new cake the next day, but since today was his birthday, I had to find an alternative. I ended up going to BJ’s instead. I will be attaching a photo and would appreciate your opinions.

The best, highest quality ice cream and absolutely splendid customer service. Thank you over and over for each time I get cold stone creamery it's a great time!

Found a hair in my ice cream and I told the worker and she just smiled. This is very unprofessional and do not understand how hair is getting in ice cream.

Ice cream is still good but I almost didn’t stay to order because of the faint smell of vomit or disgusting dirty mop water. The place needs a serious cleaning.and renovating. No music playing. It was as if I was in a uncared for business. I don’t imagine I will desire to go again without these issues addressed.

I absolutely love coming to this store !!! The staff is amazing here they are such hard workers!!! They go above and beyond to make you feel like an appreciated customer❤️ I especially love seeing Deirdre and Jaden❤️❤️ They are the sweetest most hard-working employees!!! They know my order by heart and always go out of the way to say hi to me and make me smile ❤️💜🩷 thanks 😊 You are the best !!!!!