Cold Stone Creamery

Spent $56 on a cake, just to have it melt seconds after leaving coldstone. It was my wife’s 25th birthday today, and I had never tried coldstone custom cakes. We signed up for an 7:00 pickup time and got there at 7:30 (so maybe that’s why?). We were grocery shopping for her birthday meal. When we got there, we were told it started melting so they were blast freezing it. After waiting 15 minutes in restaurant, we saw the cake and it looked perfect. We accepted it, and left the store. As we were driving away from the parking lot, it started melting. At this point, it’s already 7:50pm/8pm. When we got it home, it was even worse. To be honest, for the price point this is not worth it. I grew up with Dairy Queen cakes and never had one melt on the way home. My birthday is next week and I’m ti

The portions are smaller than what the customer is paying for. I picked up an online order for a Love It. My cup was barely half-full. Give the customer what they paid for.

I was slightly disappointed the last time we were here this week. I got the One Smart Brookie and my brownie was all in one massive chunk, it wasn't broken apart and mixed, it was just a huge chunk in the center of my ice cream and I had to break it up myself which was a bit difficult with a plastic spoon. However we have been here several times and have enjoyed our other visits. There is usually a decent wait for drive thru and indoor but it's not too bad.

So this was my first time visiting a Cold Stone ever. I was skeptical because the reviews weren't the best... but If I could give it 10 stars I would. 3 young men were working, full of smiles and held conversations with the customers. They had a decent line, but still got everyone served promptly! The ice cream was fantastic! I will definitely return before my trip back to Florida.

Had to wait 50+ minutes in the drive-thru for my order when there were only two other cars that were in front of me. Staff didn’t apologize for the long wait once we got to the window, then I open up my bag and find the lid not even on my cup and ice cream spilling out.