Cold Stone Creamery

This was my first time getting ice cream from this location (though I do frequent other locations). This was the strangest tasting ice cream, I’ve ever had. It wasn’t good, & both my Sister In Law, & brother ordered with me & they said theirs tasted odd/not good too. It was somewhere between a faint hint of mint/metal/a touch of mothballs type of taste, is the best way I can describe it. Sadly, it was disappointing to say the least, & was a refund worthy experience.

The place it self it's awesome but the old lady that has been there for years is soo rude. I was craving for ice cream and she literally ruined my mood that as soon as I got out of there I was that upset that I end up trowing away my ice cream !🍦😭 They need to fire and hire new staff, the young folks where very nice tho.

Honestly one of the worst experiences ive ever had at an ice cream place Macdonalds is better. The milkshake if thats what you wanna call it was so watered down and I order 2 one for me and one for my kid brother. They add ONLY 3 OREOS to the entire thing and the milk was horrible tasting. And left an after taste for about 30 minutes. WOULD NEVER RECOMMEND and I would like compensation. To add to this when I asked if they could do something they scoffed at me.

My husband and I stopped in about ten minutes before closing time to get some ice cream. Unfortunately, I could not eat mine because when I bit into my waffle cone, it tasted purely of cleaner, like Fabuloso or something similar. Soapy, bitter, and perfumy. I simply threw away my entire thing once I got home. Hopefully this is an off occurrence where the waffle accidentally got sprayed by whatever is used to clean their counter/glass, but I don’t think I can feel confident about returning with the lack of food safety measures.

The girl that answered the phone on 10/3/25 @8:51PM was rude as crap. I had an issue with a DoorDash order that was taken by a dasher. I was refunded and ordered a second time. The lady told the second dasher it was picked up. I called the store to explain that I placed a second order and she went back and forth trying to say she couldn’t remake the order again. Why?? I just paid for the second order. Then she proceeded to get smart saying, well, what did you order and when I told her what I ordered, she hung up the phone on me. I called the store back 2 times and no one answered the phone. But I guess she realized that it was a second order because the DoorDash is on the way with the order now. No wonder y’all have a 3.3 rating maybe you should think about getting some new people to work