Cold Stone Creamery

Neca and Kylee gave the absolute best service ever and coffee ice cream is really good!!

Please, just, do not come here. There’s a reason they are always hiring. The employees are teenagers trying to get by and a manager also trying to get by. The owner of this place does not care for the employees nor the manager. Manager is always overworked and some of the employees (some) could not care less about their job. If you want ice cream; go somewhere else. I’m sure there’s a bunch of other places that genuinely care about their employees. But for now, don’t support this location.

I waited 40 minutes in line, only to see Layton prioritize a friend who had just arrived, serving them ice cream before us despite our long wait. To make matters worse, the ice cream servers were serving ice cream without gloves or hairnets. It was extremely frustrating.

Bad customer service. Had to ring the bell a couple times, and while we were waiting we observed hair in one of the ice cream tubs. Despite this; we decided to still give it a chance. Finally the woman came out, and we asked where to order. she didn’t say anything but just pointed. A couple times, she couldn’t hear what we were saying and would go “huh” in a rude tone. Won’t be returning.

Isn’t open until 9pm everyday of the week like what’s posted on the door and online.