Cold Stone Creamery

This was the 2nd time we have visited in 2 months. Both times, the Creamery has been filthy, dirty front door and windows, sticky floors and a bathroom that would flunk inspection and no toilet paper. It seemed as though the business had not been cleaned in a good month or more.There was only one person working on the 4th of July. The ice cream was good but upon sitting down at a table, and seeing the filth, it was time to get up and leave. I’m sorry to say that we will not be returning to this location.

Arrived here at 9:05 pm, sign clearly states they close at 10 pm (along with their Google business listing). Watched the workers chase the last few customers out the door, shut it, lock it, and put their hands in the air in celebration and turn out the lights. Frustrating and disappointing to drive over here just to watch them close. If you're going to change your business hours, update something to say so as a courtesy to customers.

We went to Cold Stone last week in Baxter and had excellent service!! My husband had the shake and said it was the best he had ever had!! I had the lactose-free ice cream, and it was yummy! We will be back!

Peanut Butter Ice Cream made with Butterfinger was advertised to be available until May 13, 2025. We got there May 12 and it was unavailable. Though disappointed, I ordered a "love it" size in another flavor. When I started eating, I discovered a filled up "like it" cup INSIDE the "love it" cup, so I didn't get the whole "love it" portion, just the "like it" portion with a little overflow to make it not visible until it had been purchased and we were eating. One hundred eighty mile round trip for this fiasco was a real waste of time, money and gas. Should've gone to our local Baskin Robbins.

Staff are not friendly at all. I understand they are young but I’m guessing that I’m close in age and I still know better. They barely look you in the eye, they don’t smile, and they act like you walking in has ruined their day. I read the reviews after stopping because I couldn’t believe the attitude of the girls working behind the counter. A lot of people are saying the same thing, so why hasn’t this been corrected by management? You’d be doing these girls a favor by teaching them proper customer service.