Cold Stone Creamery

Only two people working. One on cakes and one in the front who seems like a new employee reading the creations from a list on the counter. Did not have a hair net. Came home with a very long human hair in my ice cream. Will be going to other branches next time.

I’m a big fan of Cold Stone, but I’ve had two disappointing experiences at this location. On one visit, I ordered a gotta have it, Dough For It and noticed the employee was using granulated sugar instead of the usual crystal sugar found at other stores. I asked her if they always use granulated sugar and she said yes. I politely told her to stop my order. Despite that, I decided to give this location another chance and placed a mobile order for an Everybody’s Size (Triple Pint) of Dough For It. When I arrived, I saw an employee preparing my order. However, the container wasn’t full and at least 2 inches were missing front the container. Instead of adding more Dough For It, he filled the rest of the container with plain ice cream. I had to ask twice before he agreed to mix it properly. Hi

Ice cream is delicious as always and I appreciated that they were able to make a cake for a birthday. Unfortunately I paid over $50 for an unsightly cake that I was a bit embarrassed to give to the birthday person. They need a more experienced cake maker for this location.

Very disappointed with my visit to Cold Stone. I waited over 20 minutes just to place an order, and it took a total of 30 minutes to get two ice creams. One employee was focused solely on making a cake and completely ignored the customers in the store. When DoorDash orders came in, he immediately prioritized those and skipped over the in-store line. The other employee also started working on DoorDash orders while two people were still waiting in line. It felt like in-store customers were an afterthought. Unless you’re okay with waiting 30–45 minutes for ice cream, I wouldn’t recommend coming here. Poor customer service and bad prioritization.

Do not order from here. Ordered an almost $60 cake, and the person who wrote the message had no idea what they were doing. It looks like an 8 year old wrote on it.