Ciao Down Pizza Studio

This is a hard review to write - Ciao Down has been a favorite spot for years, but lately both service and food have been seriously lacking. Tonight, I arrived around 7 and was told on entry that they were no longer taking orders because someone before had ordered 20 pizzas at once. A staff member then quickly arrived and joined the line so we were allowed to order. I ended up waiting 90 minutes for my pizza. I understand being short staffed and am happy to wait, again I've loved this place for years, but if staffing and speed is an issue, I don't think a place should be taking orders that large then punishing every other customer for it. Tonight was a record wait of 90 min, but my last few visits have had wait times around at least an hour without exceptionally large single orders holding

I came here after hearing great things from a friend, so I was really excited to try it. I arrived around 6:30 PM. I really liked that they offered unique flavors, and I was excited in trying the bánh mì pizza. The service was ok the guy in the front looked stressed and was told by him the wait would be about 45 minutes to an hour, which I understood and was willing to wait. However, after waiting about an hour, I noticed they had stopped taking orders and were closing the kitchen early even though their posted closing time is 9 PM. When my pizza was finally ready, it was very burnt. After waiting so long and being extremely hungry, this was very disappointing. The pizza tasted burnt, and because they had already stopped taking orders due to being backed up, I wasn’t able to get a replacem

As a former employee, this is tough to write. Pizza used to be delicious, quick, and with a smile. The new crew doesn’t appear to have any hustle and the last 3 times we’ve been in, we’ve received extremely burnt pizza after waiting 60-90 mins. Pizza tonight was the size of a child’s order and was again quite crispy on the crust. Was told the wait was about 25 mins and waited an hour. Management are good people but the crew desperately needs re-training. I don’t really care to spend money here anymore which is deeply disappointing.

My new favorite pizza joint! Very pleasantly surprised. I'm going to go so far as to say one of the best if not the best pizzas I've had in Tucson. The young man taking my order was probably the friendliest and in general most helpful and nicest young man I've ever had take my order in my life. There's no indoor eating. I'll definitely be going back.

Dropped in after work, I tried something from each shop there. Had the pizza of the week, Sweet Venom Pork. This might be my favorite pizza combination of all time, even the crust was perfect, I was hooked at one bite. Hopefully it'll live on in Oro Valley. I didn't take pictures of the pie because I drank while waiting for it and when I smelled it, I practically dove on it. Not a slice made it home lmao.