Chipotle Mexican Grill

( don’t mind the 4 bites I took already ) Absolute worst chipotle in all of the U.S , the food is good don’t get me wrong at least the taste is something enjoyable but what good is that when this place is rationing like it’s 1940 and Germany is flying overhead . I should’ve known doing an order pick up I was about to be done dirty, when you go in person a lot of the workers have the worst attitude like it’s your fault they are in the position/ situation they are dealing with in life . Then they act like the food is coming out of their paycheck and like I’m going to charge them for feeding me. Granted employees give what they are told to by management but damn does it seem like they do less then that , circling back to the reason for this review I paid and ordered double chicken and I might

*update3* got delivery. Asked for extra rice steak and cheese. This was the outcome. $30 down the drain and terrible. *update2* waited 40 minutes Friday night to be served. Absolutely abismal. *UPDATE* they have picked up their game it seems. Dine in meal was pretty good and they keep track of food safety. Good portions. Now they need to pick up their eating area sanitation. This Chipotle has got to be a joke. I’ve been giving them chances but today was the last straw. Usually its low portions, missing items including chips and queso, drinks, silverware. Today I asked for extra cheese for takeout and this is what I got. 😐

DO NOT EAT HERE! THIS PLACE DESERVES ZERO STARS. THE KITCHEN IS DIRTY WITH OLD FOOD ALL OVER THE COUNTERS (LITERALLY LOOKS LIKE THEY HAD A FOOD FIGHT) THE EMPLOYEE WAS MISSING SO MANY TEETH SHE SPIT IN THE FOOD WHEN SHE TALKS. CANT ROLL A BURRITO INTO ANYTHING BUT A RIPPED CIRCLE BLOB AND SERVED IT IN A TORN FOIL. I ORDERED A LARGE CHIP AND GOT 2 GOOD CHIPS OUT OF THE BAG AND THE REST WERE BURNT AND STUCK TOGETHER. THE CHICKEN WAS SO OLD IT WAS HARD AND INEDIBLE. THE ABSOLUTE WORST $45 DINNER FOR TWO.

We had a great experience tonight with our pick-up order! Food was great and the workers were kind! This is such a huge turn around from how this location was ran months ago. We have a large family so it’s expensive when we decide to pick-up dinner and I read on Facebook that anyone who had a bad experience before, to please give this location another chance due to new management and workers. So yes I agree! If you had a bad experience before you might be surprised like we were and have a completely positive purchase! Thanks Chipotle!!

Melinda is the store manager and a big shout out to her! When I arrived to pick up my order, I was told they did not have an order for me. I looked at the app and realized I ordered at the Delhi, Cincinnati location. (Over an hr. Away). The staff did not hesitate asking Melinda for guidance. She made my order without hesitation and was very friendly! I recommend the Wilmington location due to their customer service! I will definitely go back.