Chipotle Mexican Grill

Super upset with their customer service. I went in at noon, no chicken was made. Come on guys this is peak time for people lunches at work & they were busy. I had to wait for them to fully cook the chicken. I was there before they even put it on the grill then five other people behind me wanted chicken and once it was done, they started calling up all those people that came in after me. Then I got badmouth by all those people that were also waiting for chicken because I asked to be taken care of before them. they were mad that I had to go in front of them. JUST A OVERALL BAD EXPERIENCE! If you guys were any type of decent people you would remember who came in first and to serve them first I was waiting the longest. For you not to have any meat made on a Monday at noon is wild. do better,

I ordered sofritas crispy tacos. There was barely any sofritas filling or cheese. But there was a ton of lettuce that just cascaded out of them as I picked them up. Several bites were just 100% shell. It wasnt even like eating tacos, it was like eating dry, unsalted, stale tortilla chips. I cannot believe i spent over $10 and was served this. I don't understand how they're sending out dishes like this to people. Unreal. Probably the worst meal I've had from Chipotle in almost 20 years going there. There are 2 other Chipotle locations nearby on Roosevelt Rd that are consistently better.

This location has been notoriously terrible for online ordering. This is the second time I’ve called customer service and told them to refund part of the order or I will literally be returning the food in store. The first time the bowl was near empty and 2 items from the order were missing. I don’t know if it’s a specific employee or a management issue. When I went in store things were slightly better since they had to look you in the eye while making the food. If you run into this issue call customer service tell them you want a refund. That way they can document these issues.

Portion sizes!! It’s really easy to tell when you go to a Chipotle restaurant if you’re getting your money’s worth. I’m happy to report this location guarantees just that. I was blown away with their generous portion sizes as I left the counter with a mountain for a bowl when most other Chipotle locations deliver a mere foothill at best. The size of the bowl speaks for itself (see picture) The customer service here was excellent as well. Keeping in mind that I was independent in line as I ordered, the line had low fajita peppers, so a generous employee even offered me a drink for purchase in the mean time as I waited for more to be made. Truly the cherry on top. I can say with absolute certainty that this location values their patrons. Well done.

Love the food. It was really fresh and the bathrooms are super clean. The staff helped us out fixing the soda fountain quickly thanks guys!