Chipotle Mexican Grill

UPDATED POSITIVE REVIEW: I wrote a critical review a few months ago after having a good run followed by a very bad run of service and policies at this location. Based on my perception only, they have appeared to have fixed the issues. After I took a 6-8 week break, I decided to retry it as it's the most convenient location for me (I had been going to another loccation after the bad service). I was hoping that maybe the root cause issues had been addressed, and it appears they have been. I waited until I revisited 8 more times before writing this updated review to make sure the improved service/food was consistent on each visit, and it has been. My 4 star ratings above reflect my experience on my last 8 or so orders. I am holding back from 5 just because of my really bad experiences d

I got a bag of chips for it to be the scraps of just the broken pieces. I wanted a salad the the lady helping me signed because there was no greens on the line and she had to get them. A nice gentlemen went to take over my order and she just waived him to help me and stood at the end. I asked for the vinegarette since I got a salad and again signed because there was none readily available on the line.

10/7/24: The joint is small but had an efficient use of space. The food was plentiful & served by polite guys. The food tasted fresh. The place was clean. 2 entrances to drive in & out of the parking lot : 1 from Empire Blvd & 1 from Creek St., which is helpful. It's great that Webster has two Chipotle eateries. It's funny 😁 that this Chipotle is right next to a Taco 🌮 Bell 🔔. I LOVE ❤️ sofritas! 12/23/24: With the burrito 🌯 bowl 🥣, I always have enough for 2 meals.

Ordered online. Once I get my bowl it’s soup with barely any meat. Quality control needs to happen at this location because this is not the first time I’ve had issues here. And I’m usually not a picky person but this is crazy. Then to continue eating only to find “lettuce” that was literally a piece of seaweed. Just a waste of money.

Visited today at 3. It was busy and it seemed that some tasks were left undone while tending to the nonstop line and keeping the fixings ready to go. I was so impressed by the positive attitude of the small staff working together to get everyone served. We were greeted genuinely and attention given to our order that was impressive. We visit here about every 6 weeks. Food is consistent and it is what it is - simple, fresh, fast food.