Chipotle Mexican Grill

As someone who goes to Chipotle 4–5 times a week, I was really disappointed with my visit this past Sunday at the Vestal location. First, I ordered two bowls and the rice in both was hard and undercooked, which was already frustrating considering how often I eat here and what I usually expect in terms of quality. Additionally, I ordered a large bag of chips. The cashier told me they “didn’t have any.” However, I could clearly see a large pan full of chips behind the counter. When I pointed that out, I was told those were only for “mobile orders.” I don’t think that’s appropriate at all. It feels like customers who take the time to come into the restaurant are being treated as less important than those who order online. Because of this, I asked to speak with the manager, Jacob. Unfortuna

My teenager desperately wanted Chipotle for dinner. We live an hour away. I surrendered, against my better judgment. Once again, we waited over an hour and 20 minutes, with fewer than 12 people in front of us, to order our food. One employee was manning the order station. He repeatedly had to leave to get refills on ingredients while "teammates" stood around. Employees randomly popped up front, empty handed. The line was 3/4 of the way around the dining room. No corn salsa available. I watched the person behind the cash register wipe half a table and then return to the register. He stood around doing NOTHING. The floor was relatively clean, but the garbage cans were overflowing, as usual. One customer had to ask for utensils. I had to ask for napkins. There were no drinks i

This place should be investigated by the New York State Department of Health. It's disgusting. They are always out of food, the employees are rude, and the restaurant is never clean.

Went into this Chipotle over a week ago, but felt the need to add this. The restaurant had one of the massive 50+ gallon outdoor trash barrels brought inside next to the dine-in trash bins and was stacked with a full trash bag on top of another full trash bag (Over 100 gallons of trash) plus the trash bins I mentioned were so full it was crammed into and overflowing the bin chutes on both, with a mountain of just free trash sitting on top of them because guests had nowhere else to put it. Concerning about overall cleanliness. **UPDATE** Photo added November 5th, stopped by just to see if trash still is bad. While not AS bad, it is still worse than it should be.

I travel full time for work and chipotle is one of the few places I can eat at due to food allergies. Said I had an allergy first guy changed his gloves (didn’t wash hands) not a huge bother whatever. Didn’t put an allergy cone with it so the next person didn’t change their gloves. Ordered carne asada double. Gave me two half spoons. I had to say give me a third. The carne asada was kinda dry and super bland… I had a carne asada bowl in Connecticut… look I wasn’t expecting much but apparently that bowl sets the bar. It was juicy it was tender and it had so much flavor. If I knew this was going to be that much of a let down I’d have gotten chicken.