Chipotle Mexican Grill

I added large chips and guacamole to my order. The chips don’t taste fresh and the guacamole looks like the pictures below. I’m pretty sure it is left over from yesterday because I never seen guacamole oxidation this bad unless it is left for the second day. So disappointed. Chipotle, do better! This review is strictly based on the quality of food. I ordered online and the food was ready when we got there, but it does not matter when it looks like this.

We waited in line for 10 minutes. We moved two feet. It was a fundraiser night and they had one person working the counter. The rest were focused on online orders. We gave up and went to Panda Express. We got our food in five minutes and it tasted great. Because of the poor service at Chipotle, we discovered a new place to go to! We are being very kind to Chipotle with one star.

Thank you for being the only competent Chipotle in Berks County! They have a great staff, always have full containers of food, and fill portions correctly! Look at these photos! It is well worth driving 10+ minutes out of my way to avoid the Broadcasting Square location. I cannot recommend this location enough. I have had a great experience 100% of the time.

I ordered extra meat didn't get it .. paid for guacamole it was black and stringy the girls served the portion so small that when I got home the food moved around in the plate all to one side . She was stretching the steak meat which was rubbery and the rice was not fully cooked lots of hard raw pieces in it. I called so the order could be corrected or refunded and I was told no 36$ washed down the drain . I will never ever be going back to this or any Chipotle becuase even if I take the uneaten food back they will not make it right 😤 I was told they will let team members know to do better.. like really? 36$ for 2 orders of rice and steak that are un-eddible.. lesson learned smh

Updated review (July 26, 2023): I've always liked Chipotle and considered a step up from Taco Bell. I really liked the flavor combinations. My friend got me hooked on the burrito bowls. On my most recent visit, I had a bad experience. I got a veggie burrito bowl. Honestly, the food tasted fine for flavor but it didn't sit well with my stomach. I didn't eat much of it - probably about five or six bites of it. I stopped eating and thought I should leave. Less than five minutes later I was vomiting in my car and vomited a few additional times within the next hour or so. I'm pretty sure it was food poisoning. Out of morbid curiosity, I had put the food in the fridge to maybe revisit it as meal after I felt better. When heating it up and taking a few bites, the warning signs immedi