Chipotle Mexican Grill

I have come in since it has opened. It is moving way down hill. I had a pick up order for 7:50 which I was in line. It felt like I was at a drive thru that allows you to order. 26 minutes in the line. The person backed out behind me so I was able to back out. I went inside and they could care LESS. I was so upset and asked for a Guacamole for my time. It was petty as much as it was ridiculous for them to be ok with me being stuck in there drive thru. The guy asked the supposedly manager and he didn’t even look up and said NO. What a low value experience. A place to not care about inconveniencing there customers who actually planned the visit ahead of time. I come here very often but will slow down. This has never happened to me. 26 min in there digital pick up lane. The guy inside said the

Good portions of food, yes, but what good is that when you find 3 pieces of hair in your food and you don’t even get the correct drink you ordered? Do better bc this is gross & lazy lowkey. Aren’t hairnets supposed to be mandatory in food establishments??

I absolutely love this location and have been impressed since my very first visit at the beginning of the year! The portion sizes are AMAZING — they definitely do not hold back. You truly get the full adult portion you expect and pay for, unlike so many other places I’ve tried. On top of that, the customer service has consistently been 100%! The staff is always welcoming, attentive, and professional, which makes every visit such a great experience. It’s refreshing to find a place that delivers both quality and outstanding service every single time. I highly recommend it!

The food was good and pretty fresh. There is plenty of parking at this location as well as a drive-through. We arrived around dinner time, and there was no line to wait. The staff made the food really quick with good portions. Most of the staff were friendly. Some of the chips seemed a little soft, but nothing too bad. The store seemed cleaned, but we did take out and didn't stay. We went to this location twice and would go back again.

They overpacked my burrito to the point where it couldn’t close. I asked them to just please remake it and add less things to it, so that it wouldn’t fall apart when I was trying to eat it . Instead, they wrapped it in a second tortilla and then CHARGED me for the second tortilla. It still had stuff falling out.