Chipotle Mexican Grill

I am writing to formally report an extremely unprofessional and unacceptable experience at this Chipotle location on January 8, 2026, between 6:35 PM and 6:45 PM, involving both staff and the manager, Makina. I arrived at the drive-thru at approximately 6:35 PM to pick up two separate mobile orders—one scheduled for 6:30 PM and the second for 6:40 PM. A young female employee working the drive-thru window (blonde hair) told me rudely that my order was not ready and instructed me to pull around, despite the drive-thru line being very long. I informed her that one of the orders was already marked ready at 6:30 PM. She responded dismissively, stating that neither order was ready, and then slammed the window shut. I drove back around the drive-thru. When I reached the window again, I could cl

“It’s a 30 minute wait for white rice” It’s peak dinner time there’s 20 people in line there’s two people one fresh still training trying to work with one other girl. Everyone else is hanging out talking in the back. After that they were practically out of half the containers with no more meat cooking. This is the biggest lack of work ethic I’ve ever seen, would make you ask is there management? No rice no protein? I was told there’s another chipotle down the road I could go to that would have the rice and meat. Just crazy this establishment is being ran this way. In the picture shows the only employee doing their job. Hate to throw people under the bus but this is bad.

Horrible service. The teenagers that work there have SO much attitude for having to just do their job. My friend and I both went in on separate occasions around 5pm and 6pm yesterday and found that we both had the same experience. She asked for a quesadilla, and instead of explaining that they could only take those orders online, the kid behind the counter grimaced his face and looked at her like she was stupid, and with a loaded attitude told her no and that she needed to order online. She ended up just leaving without ordering because it was such a high level of rudeness. The restaurant was also completely empty so it seems illogical to make her go through the app, unless it's just not possible to ring it up - but who would know since he didn't think it was worth his effort to explain. W

Went into order dinner during the week. Store looked clean but kitchen looked dirty especially the grill was not clean at all. Food and service were good.

The staff was friendly enough but the food and the execution of my order had a lot to be desired. the steak for my burrito bowl was dry and ranged in size from tiny pieces to pieces that i had to cut up myself in order to eat. the rice was very dry. the guac was a mix of fresh and some that had obviously been on the line for a long time. the salsas, mild and corn, were good. i confirmed with the manager that my pretty lame costume met the requirements for the $6 burrito halloween special and that i could get a bowl instead of a burrito. this information wasn’t conveyed to the person at the register and i was charged the full price which i didn’t catch until i checked my receipt in my car so i had to go back in and have the manager fix the issue after i assured her that i did indeed wanted