Chipotle Mexican Grill

Pottstown, PA · Mexican restaurant

Rating
3.1/5
★★★☆☆ 3.1
Reviews
20
Rank in Pottstown
#133
of 159 restaurants
City Percentile
11%
rating percentile
Address
Chipotle Mexican Grill, 200 Shoemaker Rd, Pottstown, PA 19464
Phone
(484) 363-5660
Website
locations.chipotle.com/pa/pottstown/200-shoemaker-rd?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=4327
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Pottstown, PA. It is one of 159 restaurants listed in Pottstown. Its 3.1-star rating is slightly below the Pottstown city average of 4.3 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle Pottstown PA is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food... More

Hours

Friday10 AM–10 PM

Customer Reviews

★★★★☆ 4.0 Jack Stanick · Aug 2025

Got takeout from here. Food was quality and portions were nice, fair pricing as well. Only complaint was the wait in the Chipotlane (pick up lane outside). Other than that, good dishes but nothing too too special.

★★★★☆ 4.0 Job Hill · Sep 2025

Definitely like this location a little more than the Royersford & Plymouth Meeting locations. All three stores are clean and organized. This location just offers a little more when it comes to portions. At first when this place opened they had their hiccups (ex. there was a chunk of meat in my sofritas once), but they’ve really cleaned it up since. This place definitely has turnover issues. I only see one employee occasionally that’s been there since they opened which was less than 2 years ago. Still the employees are quick to attend if they’re not busy. If you don’t like the portions just ask for more. Oh and never use the Chipotlane at ANY of the locations. All locations skimp mobile orders. Don’t order DoorDash, UberEats, Grubhub, or Postmates. Not just this one. Go in like I always do

★★★☆☆ 3.0 Ramesh D Foodie · Jun 2024

We made a stop at this place to grab some quick dinner, it is located just of the main area and has plenty of parking lot. We ordered a veggie burrito bowl for the family. The team was able to cater to the order fast and fewer lines when we visited. However, they ran out of guacamole. The interior is maintained well. Then sole.of the sauces and cutlery was missing. Otherwise, food was good. They do have outdoor seating.

★★☆☆☆ 2.0 Alyssa Tajanlangit · Dec 2025

We have been frequently visiting this location since it opened, and I am generally a loyal fan of Chipotle. Unfortunately, this particular location has become increasingly frustrating. To start, the level of customer service at the counter needs significant improvement. I understand that customer service can be challenging and that not everyone is naturally suited for it. I try to be patient and understanding. However, when the same issues occur repeatedly, it becomes clear that there is a larger problem. Eye-rolling in response to reasonable, personalized requests, visible annoyance when serving customers, and mumbling instead of communicating clearly in a loud, busy environment are all unacceptable. Basic manners and professionalism should be expected. If those standards are difficult f

★☆☆☆☆ 1.0 Mickey Wiestling · Nov 2025

I should have trusted the reviews. After having so many issues and complaints with this location I decided to give them another chance after taking a year off. Big mistake. I've learned to order light rice. We got two bowls of rice with a little meat, huge chunks in the guacamole and hard tomatoes. Another waste of $30. Next time I want Mexican food I'll get better and more food at an authentic Mexican restaurant right down the street or from Taco Bell. Don't waste your money at this location.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Mexican restaurantCatererFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.