Chipotle Mexican Grill

Best Chipotle I've ever ordered from. They actually got my mobile order 100% correct! I was truly impressed because that has never happened at any other Chipotle I've ordered from. Heaping portions, was still hot it when it arrived. Bravo to this location!

I usually go to Damascus Chipotle, which rarely disappoints. The manager at the Damascus location is very involved and does a great job at addressing any issues brought up. However, this Mt. Airy location was beyond disappointing. The food was tasteless. The white rice tasted like it was made in a rice cooker with no seasoning, not even salt. The chicken was cold. My boyfriend got carnitas and said it was super dry and flavorless. The Coke Zero from the foundation was flat. I tried to eat as much of my bowl as I could and was disgusted half way through. Additionally, the line bar was very messy and didn’t look to have been cleaned up recently. Never coming to this location again.

Tough night for the employees. I ordered online and went to pickup and was told they were about 10 minutes behind. Apparently there were some employees that called out and left the remaining employees very short staffed. The crew remained professional and calm and kept grinding it out despite some customers being agitated. All the food came out exactly as ordered and I was served with a smile on their faces. Kudos to the workers that did show, great teamwork!

I have been to this chipotle multiple times. I have never had an experience like I did tonight and the last couple . I came into the building to get food and the place was a mess. The service was the slowest I’ve ever seen and everything I ordered got messed up. I would recommend really seeing what they do to make sure they actually do it. In my case I asked for simple items and they had to remake each one. I have been genuinely disappointed with the last couple of times I’ve ordered food from here. It looks so physically bad I can’t eat it.

Just picked up my order and the container of beans was not closed. The beans leaked out of the bottom of the bag. I remember now why I go to either the Damascus or Urbana location. I now have a stain on the seat of my car to remind me that Mt Airy Chipotle is the worst. I will not be returning. Order confirmation number EB0-CA2