Chipotle Mexican Grill

Order accuracy is a persistent problem here I order from this location frequently, and unfortunately they almost always get something wrong. My most recent visit was by far the worst. Today they forgot the steak in a “Steak” Build Your Own meal. Previous orders have been missing the juice, the chips, or both. This keeps happening. If there were a way to give this location a zero, I would. This was not a minor inconvenience but a clear breakdown in basic restaurant standards. Management needs to take a hard look at what is happening at this store.

There are some serious concerns about this Chipotle location in Morris Plains on Route 10. I arrived at the designated time for my online order pickup, only to find a crowd of customers waiting by the pickup counter with no employees fulfilling orders. It took nearly 10 minutes before a young employee finally began addressing the backlog. Once she started, she announced that the restaurant was out of steak. Immediately, several other employees echoed the same message. When they asked if customers wanted to substitute another meat, I explained that steak is the most expensive option and that we would need a refund for the difference. At that moment, another employee announced that they had found the steak — it had been stored on the wrong shelf. Not only is this completely unacceptable, b

Chipotle wants to make it a point that there have reached the point of no return. The only way they can go is down all the way. Firstly in the queue , we were asked to wait as the rice was not there. Though they had ample time to make another batch. Then they scrape all the old dried rice from the leftover container and put it on top of the fresh rice. When we got it was all crunchy. Also the upper management must have ordered them to make the order look full. Fill it up with Rice so that they have to add negligible amount of meat. It does not stop here. Then they make us wait again because there was another customer who was angry so they wanted to get that order first. Finally paying time they did see my irritated face and decided not to give me the receipt. I have loved Chipotle all my l

Half my ingredients were missing- ordered a steak bowl- my rice, corn, and cheese were missing, guac was added when I didn’t even order it. So I have steak, beans and guac with a few peppers when I requested extra. Tasteless dinner and all chipotle does is offer a free drink that expires in a month.

This is by far the most dysfunctional Chipotle I’ve ever visited. The staff treats customers like an inconvenience instead of the entire reason the restaurant exists. Every visit comes with eye-rolling, attitude, and responses that make it feel like ordering food is somehow asking too much. They also can’t manage the simple concept of opening on time. I’ve shown up at the posted opening hour more than once only to find the doors locked while employees shuffle around inside at their own pace, or I’m told to wait while they slowly get themselves together. If you post an opening time, be ready to serve. The environment is uncomfortable and outright hostile. Employees stare, whisper, and make customers feel judged while ordering. I’ve watched them laugh and make comments after people walk aw