Chipotle Mexican Grill

Hands down one of the best Chipotle’s out there. Not sure where all these 1 stars come from. Manager runs a tight crew. Always fresh food cooked properly. Never out of anything. Cannot speak for the night crew but I can tell you lunch time and even after 3 is always great. Portion sizes on point.

This was by far the most unprofessional and poorly managed Chipotle I’ve ever visited. From start to finish, the experience was unacceptable and far below the standards this brand claims to uphold. It took over 20 minutes to order and pay for two bowls, despite there being only a few customers ahead of me. The line had one overwhelmed employee trying to manage everything alone, while other staff members stood in the back on their phones, laughing, cursing, and openly carrying on personal conversations within earshot of customers. The kitchen looked disorganized and unsanitary — nowhere near what should be expected from a national restaurant chain. The only employee actually working on the line was doing his best but was completely unsupported. Meanwhile, the cashier continued chatting and

I have reviewed the Chipotle in my area (Mayfield) and how terrible the experiences have been. I generally am ordering just for my daughter which is mostly xtra chicken, and xtra cheese (that’s it - occasionally white rice too) and this has been a tricky venture in Mayfield and Highland Heights locations. Tonight was in the area and made a late stop and was treated extremely well. The food quality was good. The employees were awesome and communicative. I saw them actively trying to improve the condition of the restaurant, cleaning. The one employee even checked with his manager to ensure there isn’t a discounted rate for having such few sides and double meat. It was honestly refreshing and my daughter enjoyed it.

Was waiting 1st in line nothing was said to me like “ i will be with you in a moment” just co-workers laughing and talking together no attention to the line that was building up. It was a mess and got my container of food covered in sour cream … talking to some random woman who they knew got out of the work line to start to sit in the customer area to talk. This is the shift with the white girl with the full right arm tattoo. Not the tattoo girl but the person they were talking to talking about “why are they side eyeing me” because I’ve been standing here for 10 minutes waiting for my order to be taken just for the staff to ignore and talk to their friends they know. On top of that people putting chicken on the grill RAW CHICKEN touch their phones with their gloves on.

Wow, Worst tacos I ever had. They were ice cold and completely stuck together. Also forgot to give me my chips and cheese on the side.