Chipotle Mexican Grill

Maple Heights, OH · Mexican restaurant

Rating
1.9/5
★★☆☆☆ 1.9
Reviews
20
Rank in Maple Heights
#20
of 31 restaurants
City Percentile
7%
rating percentile
Address
Chipotle Mexican Grill, 5501 Warrensville Center Rd, Maple Heights, OH 44137
Phone
(216) 888-1037
Website
locations.chipotle.com/oh/maple-heights/5501-warrensville-center-rd?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=4695
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Maple Heights, OH. It is one of 31 restaurants listed in Maple Heights. Its 1.9-star rating is slightly below the Maple Heights city average of 3.8 stars. It ranks #20 of 31 restaurants in Maple Heights. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with... More

Hours

Saturday10 AM–11 PM
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–11 PM

Customer Reviews

★★★★★ 5.0 TheHonest Truth · Feb 2026

Hands down one of the best Chipotle’s out there. Not sure where all these 1 stars come from. Manager runs a tight crew. Always fresh food cooked properly. Never out of anything. Cannot speak for the night crew but I can tell you lunch time and even after 3 is always great. Portion sizes on point.

★☆☆☆☆ 1.0 Ramin · Oct 2025

This was by far the most unprofessional and poorly managed Chipotle I’ve ever visited. From start to finish, the experience was unacceptable and far below the standards this brand claims to uphold. It took over 20 minutes to order and pay for two bowls, despite there being only a few customers ahead of me. The line had one overwhelmed employee trying to manage everything alone, while other staff members stood in the back on their phones, laughing, cursing, and openly carrying on personal conversations within earshot of customers. The kitchen looked disorganized and unsanitary — nowhere near what should be expected from a national restaurant chain. The only employee actually working on the line was doing his best but was completely unsupported. Meanwhile, the cashier continued chatting and

★★★★★ 5.0 Christopher Glenn · Oct 2025

I have reviewed the Chipotle in my area (Mayfield) and how terrible the experiences have been. I generally am ordering just for my daughter which is mostly xtra chicken, and xtra cheese (that’s it - occasionally white rice too) and this has been a tricky venture in Mayfield and Highland Heights locations. Tonight was in the area and made a late stop and was treated extremely well. The food quality was good. The employees were awesome and communicative. I saw them actively trying to improve the condition of the restaurant, cleaning. The one employee even checked with his manager to ensure there isn’t a discounted rate for having such few sides and double meat. It was honestly refreshing and my daughter enjoyed it.

★☆☆☆☆ 1.0 Sky · Jul 2025

Was waiting 1st in line nothing was said to me like “ i will be with you in a moment” just co-workers laughing and talking together no attention to the line that was building up. It was a mess and got my container of food covered in sour cream … talking to some random woman who they knew got out of the work line to start to sit in the customer area to talk. This is the shift with the white girl with the full right arm tattoo. Not the tattoo girl but the person they were talking to talking about “why are they side eyeing me” because I’ve been standing here for 10 minutes waiting for my order to be taken just for the staff to ignore and talk to their friends they know. On top of that people putting chicken on the grill RAW CHICKEN touch their phones with their gloves on.

★☆☆☆☆ 1.0 Steven Nedrich · Dec 2025

Wow, Worst tacos I ever had. They were ice cold and completely stuck together. Also forgot to give me my chips and cheese on the side.

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Drive Through ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Fast Service ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Comfort Food ✓ Healthy Options

Services

Mexican restaurantCatererFast food restaurant

Top Restaurants in Maple Heights

NameRatingReviews
Noire's Kitchen★★★★★ 5.017 reviews
No Fork Restaurant - EXPRESS★★★★★ 4.919 reviews
The Sweet Suite 216★★★★★ 5.015 reviews
Nadine's Cake and Candy Supply★★★★★ 4.620 reviews
Baraona's Baking Co★★★★★ 4.520 reviews
Captain Hooks Seafood & Grill★★★★★ 4.520 reviews
Teedeez Gourmet Kitchen and Delectable Dishes★★★★☆ 4.420 reviews
Georgio's Oven Fresh Pizza Co★★★★☆ 4.020 reviews
Little Caesars Pizza★★★★☆ 4.020 reviews
Mr. Chicken★★★★☆ 3.920 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.