Chipotle Mexican Grill

Absolutely ridiculous experience. I paid $15 for a bowl that was barely half full. When I politely asked for more rice, I was told “no, that’s all we have”—while the employee was literally standing in front of a full container of rice. The attitude was rude and dismissive, like I was asking for something outrageous instead of the most basic part of the meal. This location never has anything ready. No lettuce, food constantly “not cooked yet,” and somehow they’re always out of essentials during normal hours. If you’re going to charge premium prices, at least serve a full bowl and don’t lie to customers’ faces. I used a gift card here and genuinely feel like it was wasted. I wish I could get a refund because this was one of the worst Chipotle experiences I’ve had. Do better.

I’ve been going here for over 10 years since when did Chipotle become such a scam. The decided to give me a side of guac with only half of the guac in it. What am I paying $3 for. I paid extra guac so just give me my guac. And here’s the kicker. They gave stale chips to go along with it. Thanks Chipotle. The we have the bowl and they decide to give me half portions for meat. I’m paying you for food why are you rationing the portions for me. And when I as for a little more meat so it’s an actual portion they ask me “double meat”. NO I WANT AN ACTUAL FULL PORTION NOT THIS HALF BS PORTION YOU ARE GIVING ME. Fix your stuff Chipotle or else I’ll need to find another place to go to.

Been going here for years and didn't have quality or quantity problems until just the past year. The food is still yummy but the quantity has easily shrunk by half (see picture). I might be fed up giving this place second chances.

We have come here for years and tried to ignore the steady decline of food and general cleanliness, but it’s official: this place sucks. Not only did they go heavy on the items I asked to be light, they didn’t even give me enough rice to feed the birds outside. I was able to finish these tacos in less than 10 bites, and I’m not a pelican. To hide your mistakes with an obnoxious amount of cheese that I asked there to be light of, is even worse. I have attached photos of my order and what I got. The staff don’t clean the tables or do the garbage cans in any reasonable time frame, and then argue with me when I ask for a towel from the red sanitation bucket. If you’re not going to do your job before I arrive, don’t argue with me for wanting to eat on a table that isn’t covered burrito guts, a

Chipotle is one of my favorites and go to places for quick delicious food. The mansfield location is one of two that are about the same distance from my house. Unfortunately more often than now when I have ordered from the mansfield location there have been a few consistent problems. First and foremost the rice is almost always undercooked. It is still hard and crunchy. Essentially making my burrito inedible. This is the 5th time its happened to me in the past 2 months out of 8 visits. It is about a 30 minute round trip there and back, so a complete pain to have to go back and i have now paid for 4 burritos that I had to throw away. I almost always order ahead and more often than not my food isn't ready until a minimum of 10 minutes after the chosen time for it to be ready. And I always or