Chipotle Mexican Grill

Extremely disappointed. Ordered on app... even every items tag said it should have cheese on it(all 3 of the items placed). And yet not a single shred of cheese on any of our items. Tried to call to talk to a mgr- got an automated service that was absolutely no help. Got on the app to talk to pepper. Again no help whatsoever. Cheese to me makes a taco, a burrito, a bowl... so missing that item made all 3 of our meals pretty lame. Pepper apologized n said they'd add 3 free soft drinks to our app to be able to use for a limited time... 1 we don't drink pop at all...pop want the issue- the food was. It was supposed to be ready at 740 at 750 my daughter got the food(it was all cold when she got home at 803). Not sure what the hold up making it, unless none of it was heated when they th

Last week we were here and randomly tried Hartville Chipotle and it was great. This week we went out of our way to come here thinking it would be the same and it was terrible. We ordered online and despite waiting in the pickup line for the order, Steak Tacos were cold and soggy and were full of gristle. I ordered a chicken bowl, and whatever they mistakenly put on it, it was so hot I couldn't eat it. They even forgot utensils. If it was busy you might be a little more forgiving but there wasn't anybody in line or in the shop. Won't be going out of my way to come to Hartville for Chipotle anymore. Consistency and quality could really use some work.

DON’t waste your time or money here!!! The reviews saying the portions are small/suck are absolutely right. I haven’t ordered from the Hartville Chipotle in quite some time because they have NEVER made the portions the size of other Chipotles. However, my son wanted to eat here and since he was visiting from college and it has been so long since I’ve gone to this one, I thought maybe by now they might know how to do their job. I ordered on the app, put on extra beans and rice, and even and included a generous tip, hoping to help encourage the worker(s) to actually do their job. What a waste!!! Our bowls were not only missing the extra anything, they were barely half full. And on my bowl there were only a few pieces of chicken. Not even a scoop like they usually do - at least everywhere els

I literally had the longest day and just wanted some good chipotle, so I ordered some during my work break to pick up. Next thing I know, it’s a HALF EMPTY BOWL. I also picked up my coworkers and hers was the same way, and she didn’t even have a fork. Very disappointed in this chipotle.

Not off to a great start... my kids meal was missing the taco shells, so my sons meal was just sides. They also shorted us the kids side fruit and they were out of kids drinks completely so I had to get them a fountain drink. Food was ready 20 minutes after app said to arrive. I know they just opened and have some kinks to work out, but this was not a good first visit for us.