Chipotle Mexican Grill

The service here is always amazing. The young guy at the register is always kind and goes above and beyond. However, today I was very disappointed in my meal. As I took a few bites, I soon realized there was a fairly large insect crawling around in my bowl. I couldn’t even finish my meal. This is unacceptable.

Staff was super helpful when I was making a bowl for my dogs. All of the staff was super pleasant. I would definitely visit this location again.

Technically I cannot comment on the food because I never got any. Put in a pickup order because I had plans in the neighbourhood. Arrived on time but there were no meals on the pickup shelf. There was a HUGE line of people out the door and a crowd of people waiting for pickup orders. Someone there had a pickup time that was forty minutes before mine and was still waiting with no revised eta. The staff did not handle the situation professionally. The guy on cash all but slammed down someone's bag of chips on the counter and the person who I assume is either the manager or supervisor was completely unhelpful. By the time I could speak to anyone, I was already late for my plans. They could not give me an ETA and literally told me I should WAIT IN LINE. Yes. The line of thirty people that mov

We placed a pickup order and waited 50 minutes from the promised ready time for it to be ready. There were plenty of employees as we saw people in the back kitchen but only 3 were prepping food in the front. To me that shows terrible management. Also when we tried to cancel the order on the app, their "canned" message would not allow anything other than to say sorry you're having difficulty. Chipotle used to be a great place to eat.

This is the second time I'm reviewing this particular chipotle. It's the worst. Every time I order they make it so bad. They don't strain any ingredients before just throwing it into your burrito or bowl, they skimp on all but the cheapest ingredients. I finally learned to order without sour cream because if I order sour cream they literally drown my food in it to the point it's inedible. Last time I got beans and sour cream soup, and this time I ordered a salad without the sour cream and there was literally almost nothing but salsas. There was corn and tomatoes and cheese and that was it and on top of that, the bowl was half filled. There was ELEVEN strips of lettuce and HALF a scoop of chicken at best. In the attached photo, you can see where I separated the chicken from the other ingred