Chipotle Mexican Grill

12/31/25 I just left this store-620 Hempstead Tpke Elmont as an upset customer!! After leaving the gym after a long workout, I ventured to this location to order a high protein, high fiber bowl which cost $10.80, without tax of course. After waiting in line for approximately 20 minutes, I placed my order , having to repeat myself several times and having to state the components of a high protein, high fiber bowl. When I approached the register I was informed by the male cashier that my order was $ 16. 19. After inquiring why the cost was so high, it was stated that I got extra chicken. After I express that I did not ask for extra chicken, the young lady that prepared my order came over, OPENED my bowl and EXAMINED IT!!!! She the took my already prepared meal, and placed it to the end of

I am writing to share some feedback regarding my recent experiences at your location. While the service here used to be quite poor, I have noticed a significant improvement lately. The new staff members are friendly and much more effective than the previous team. Additionally, the food quality has improved noticeably with these changes. The location is excellent and clearly stays busy. It seems that with the right management in place to help the team run more efficiently, the establishment will continue to thrive.

Terrible experience. The employee who made my bowl rushed me when it was slow and nobody was in line behind me. He put my bowl together with no care, extremely sloppy and rude. Very short with me as if i was inconveniencing him. It was so bad that my wife decided not to order anything. It ruined my appetite with how careless, rude and sloppy this employee was that I couldnt even eat my food. Do better Chipotle. Thankfully there’s a Moe’s nearby. I feel robbed having to pay for this.

I ordered my food and requested for them to cut my burrito in half. The young lady who attended was very polite but wasn’t sure and asked an employee named Angelo who was very rude “No, you can get a knife and cut it yourself “. This was a simple request that didn’t merit such an impolite response. Please have this employee trained on customer service. Overall the cashier was very polite and recommended chips which I also added to my order. Thank you all ! Again, please have Angelo learn proper procedure and learn who to address customers

This was by far the worst Chipotle experience I’ve ever had. The entire place was dirty — tables weren’t wiped down, the floor looked like it hadn’t been cleaned in hours, and the trash bins were overflowing. It honestly made me question the hygiene standards in the kitchen. On top of that, the portions were ridiculously small. I paid full price and barely got half a scoop of rice and meat. When I politely asked about it, the staff acted annoyed instead of fixing it. The employees were unfriendly and looked like they didn’t want to be there. No greeting, no energy, just poor attitude. Customer service was basically nonexistent. For the price Chipotle charges, this was unacceptable. Dirty store, tiny portions, and bad service. I won’t be coming back.