Chipotle Mexican Grill

I really hate to be this person, but it’s almost comical yet beyond annoying. Haven’t had chipotle in years and was excited for this collab. I’ve attached what a normal version of this collab has looked like vs what I got. I ordered on the app, maybe had 3 pieces of chicken??? Absolutely ridiculous.

I must express my sincere gratitude to the team on Tuesday night. The grill cook and the manager provided exceptional service. They served delicious food and ensured that the staff worked efficiently while maintaining a positive attitude. The carne asada was particularly noteworthy and should be a permanent menu item. It’s evident that the staff and management genuinely care about their customers and colleagues. Despite my initial negative experience, I decided to return, and I’m delighted that I did.

I have used the Dunkirk location for the last 8 years. The food quality has decline over the last couple months. The food taste horrible, portion sizes cut in half and the young people they hire lack communication skills. I visited yesterday and had a less then desirable experience. The young lady was very disrespectful and didn't understand my request of double meat or sides of sour cream. I asked her name so I could speak with management, all she would tell me was "Bree". It wasn't worth the hassle by the end of my visit so I paid and left. I will not be returning and will have to drive farther away for food the used to be good.

In 19 years of eating Chipotle, I don’t think I’ve ever felt strongly enough to leave a review. This bowl I just got doesn’t even taste like Chipotle flavors. I’m really confused because it looks like any other bowl I’ve had but it tastes like a bowl of unseasoned mush.

The service here is beyond ridiculous! A lot of snobs! Beans look awful and STOP putting so much SEASONING in the BEANS! 😡 my son cannot eat them! Way too much! When I as a customer ask you for something don’t roll your damn eyes at me i felt like slapping your face off! These young people here are so disrespectful! Get corporate down here! Well you have lost more customers!