Chipotle Mexican Grill

Chipotle is TOP TIER in terms of freshness and flavor! Love it! It would be 5 stars at other location I’ve been to. This specific location loses 2 stars because the service is incredibly slow. The whole staff just looks at you as you are waiting even if you’re the only one in line. Then, when you do get helped, it doesn’t matter how much you say please, thank you, smile… none of them are friendly back. I’ve been to this location 4 times since it’s been open because it is closest to my house and Chipotle is a staple for my family. This has been my experience every time. The employees aren’t rude, they are just extremely slow, don’t look at you, don’t speak to you kindly… it’s just an awkward transaction. They seem like they are just there to collect a paycheck but don’t really want to be th

We normally enjoy Chipotle, but my recent visit to this location was very disappointing. The cashier, Courtney, was extremely unprofessional. She made faces while customers were speaking to her, and when we asked simple questions, her responses came across as dismissive and rude. This type of attitude makes guests feel unwelcome and reflects poorly on the brand. In addition, the chips we were served were stale and did not taste fresh, which further affected the experience. My husband went back and ask for fresh chips which they gave us another ones stale as the first... I truly believe this location needs to focus on retraining staff in customer service and ensuring food quality meets the standards that Chipotle is known for. If staff like Courtney continue to represent the front line, it

Great food! It just opened, so first impression has been good. Let's see how the next 6 mo. go. I hope that the staff stays at this level and shows the other surrounding fast food restaurants how it's done.

I normally don’t leave negative reviews, but I feel this experience needs to be addressed. I came in on Friday, November 7th around 2:15 PM and the manager on duty was extremely rude and dismissive. She did not listen to what I was asking for, and the service was very slow overall. I’ve never had an issue when ordering pickup, but dining in today was a completely different experience. It also became clear that this is not a kid-friendly environment, which made the visit even more uncomfortable for my family. The lack of respect and basic customer service was unacceptable. Because of this, I will not be returning. If the owner is reading this, I strongly recommend reevaluating who is representing your business as a manager. I would give zero stars if that were an option.

No wonder Chipotle is struggling as a chain. This is my third visit to this location, and each time it gets worse. The food looks old, and the quality is poor. I even felt sick to my stomach a couple of times after eating here. The hygiene of the store is unacceptable, and the staff’s attitude makes the experience even worse. The girl at the register was extremely loud and rude she was shouting, asking what I wanted to drink before I could even finish my order. When I asked if they had Coca-Cola bottles, she said they were out, but a few minutes later I saw her restocking them while I was eating. The fridge was right next to her that level of laziness is unbelievable. I won’t be coming back to this location. The price doesn’t match the quality or the service at all.