Starbucks Coffee Company

I just went this morning for a chocolate pick-me-up before work. It is a Grande Hot Chocolate that costs a good amount. So, imagine my suprise when I was handed my drink and it felt pretty light. I mentioned this to the barista who quickly waved it off as being light due to the whipped cream. Perhaps it was light because you didnt fill the cup. If I wanted a smaller size that's what I would have ordered. Please do better in training your team, this was not the pick-me-up I was hoping for.

On 12/02/2025 Brianna helped me at the drive thru window. Brianna blew me away with her kind presence, and especially, her dedication to her customers! When I asked Brianna why the tip screen disappeared from the card reader; she said it’s so bright outside and so many people struggle with knowing which buttons to press, I always just bypass the option. I hope she’s acknowledged for her commitment to customer service as it’s very BIG of her to skip out on getting a tip, so that her customers can get on their way. I also hope this system can be improved, so hard working and dedicated staff members such as Brianna are not missing out on receiving their tips, and furthermore that Brianna is recognized and rewarded for her hard work ethic. Thank you!

Good atmosphere & friendly employees! Enjoyed my pumpkin spice latte & quote 🫶🏽 Fav thing on the menu would be the spinach feta & egg wrap paired with a matcha drink so yummy!!!

I asked the black guy for whipped cream because which I was charged for. He gave me a tiny whipped cream. I asked him to add more because it was tiny. He collected the drink and returned it without adding whip cream. If I am paying for something I expect to be served properly.

Everytime I go to this location they skimp out on the matcha scoops. It’s $1 extra each scoop. They will hand you the lightest green cup and claim it’s 2 extra matcha scoops. Then you ask to remake and they will tell you, you don’t know what you’re talking about. I get a matcha everyday at the Starbucks in prosper on Preston and they are the best. This one is filled with lazy employees who hate matcha