Chipotle Mexican Grill

Chipotle gets a bad rep these days. There was nothing wrong with my experience or my meal. My burrito bowl tasted fine, and the service was fast. No complaints. That being said, there was nothing spectacular about my visit here.

2/22/2026–Hector did a good job with our burrito bowls. He was very generous with portions and even smiled. Great service and food. This is a new place so it’s a good time to go before it gets worn and torn up by kids and families. Thank you, Hector.

We chose dinner at this Chipotle for a fundraiser our child's school was doing. We came in at 7:30 pm. From the start, the front helpers were not very helpful after breaking up their conversation to serve us and answer questions about the menu. The coolers were not stocked, and the fountain dispensers were 3/4 completely empty. The dining area looked like there was a food fight that had just ended with bits of rice, lettuce, and other food related bits on the floor. If there was a broom in the back, then not a single employee knew it. The garbage cans were all overflowing. When we walked outside, the patio was covered in food debris as well. It is amazing that this newly opened location hasn't burned down to the ground.

I love chipotle! However, there is some unethical practices going on. They tried charging me extra for rice when they NEVER use to do that. I asked if this was a new policy and the worker said it was because the manager said so. First of all, you don't get charged extra when you order from online. So why would they charge in store? If they try doing this to you, in front of them, say "I change my mind, I'm going to order online since I get it for free." This way they learn how wasteful they actually are being. Like I get rice and beans and meat on my bowl? I don't order everything and now out of spite I want to start 😂 since they're so stingy now. Anyway, rant over. I love chipotle but I am not cool with extra charges and I don't want anyone else to be taken advantage of. So again, if the

The steak was raw, chewy, and tasted like soap. Absolutely disgusting. I ordered double steak and got a tiny portion that looked like the regular amount if not less. Everything in the bowl was off. The fajita veggies were barely cooked and tasted like raw peppers. On top of that, the guac and even the rice had a weird soapy flavor that made the whole thing inedible. I took a few bites and ended up throwing the entire order away. This location seriously needs to reevaluate their cooks and their cleaning routine. Food should NOT BE TASTING LIKE SOAP. That’s a basic level of sanitation and quality control that is clearly being ignored here. It’s honestly concerning and unacceptable. I forgot this location even existed. I was expecting my order to come from the Kent Station Chipotle, which ha