Jimmy John's

Came in the other night and got a sandwich and fountain drink. When I went to leave the older gentlemen employee stopped me from refilling my cup (Powerade) stating the machine was closed. I said ok and walked away, upon walking away he yelled to me that refills were only for large cups. I returned today to ask a manager about the refill cup policy and the manager stated they have no policy for refills. Food is good but bad customer service and not necessary to have made a comment after I already understood the machine was closed, I didn't argue and simply walked away.

Can we rate zero stars for customer service? Man, that was rough. Ordered 2 sandwiches, got one. Came back to get the other and was treated like I was the scum of the earth. When you make a mistake, you should act graciously and work With your customer to figure it out.

Service was fast and friendly, and the place was clean. Ordered a sandwich, and softdrink total came to $17 bucks. Was handed my food and I was shocked at how small my sandwich was. It was literally a few pieces of meat and then a ton of lettuce. While it was good it was so small I was far from being even close to full.

By far the best chain sandwich shop in Covington.

I sent my husband in to buy some day old bread. As the kind kid behind the counter rang him up, the manager came back around the corner and yelled at them that they shouldn't have sold it to my husband. My husband stood there awkwardly, not knowing what to do. After a few moments, they had to ask her what to do. "Fine" She said "but next time you better ask!" Yelling at the employee. The whole exchange made us all feel vary uncomfortable. As someone who is in management myself, this is definitely not how things are handled, how employees should be spoken to, or how guests should feel.