Chipotle Mexican Grill

Last two double Barbacoa bowls have been inedible (picture enclosed). 21 dollars and that should not be served. Used to be a favorite eating spot for quick meal but its horrible. Mobile orders not started until after I arrive and the store is empty. Needs managed!! Nasty quality!! We spend alot of money here but done and going to Bipibop from here out!!

First of all what happened to the burrito size??? I am a woman of only 5'4, my hands are tiny! Order was placed online and to be ready at 7:30 that we were picking up. Secondly, do you all not know how to read?? No sour cream mentioned on either of the burritos which were 2 of the exact same thing, yet one is coated in it, and neither of them had corn salsa on them either. Thirdly, what's up with the tiny sliver of Barbacoa in the only semi edible burrito??? We ordered 72 dollars worth of burritos/bowls ($7 of it being a tip to the maker!!) and $20 plus is inedible. I will NEVER order online with you again! Thankfully, corporate stepped in to take care of this because the link to the automated system offered 2 BOGO offers for the next time we ordered. I don't want your offer if you can't g

All I can say is left and went to the Hebron location. The Burlington had behavioral issues. The burrito maker was angry and couldn’t the burritos and the to go station had a guy ranting slamming spoons around and running back in forth from the prep stations with fists full of ingredients. Never have I ever seen anything like it. It was like a sequel of “One Flew Over the Cuckoo’s Nest”. Go to the Hebron location for better quality and service.

Ordered through the mobile app and when we picked up our food one of our bowls was literally half full, and our other bowl wasn't correct either, but at least had the full portion size. As if thats something to applaud. The most upsetting thing is when I try to reach out to any sort of customer service to get this experience rectified I am just sent to an AI chat bot that tells me thanks for the feedback but offers no support whatsoever. It just seems like this company doesn't care about the quality of their food or customer experience anymore as within the last year I have just had bad experience after bad. Save yourself the trouble, there are many other delicious burrito places in the area where the service is friendlier, portion sizes better and price way more affordable.

Ordered a steak burrito bowl and they put in some red sauce I didn't ask for that was extremely spicy and the rice was ROCK hard not even cooked a little bit. And I got a whole bay leaf in my food too. Worst food I've ever had from a restaurant. And also as a dasher who has dealt with this store alot, they give people's order away to random people and don't make them confirm the order resulting in the next person getting the order but unable to get the food because they gave it away. Then they will refuse to remake it.