Chipotle Mexican Grill

One-Star Review Chipotle Mexican Grill 3705 Village Way, Braselton, GA I had a really disappointing experience at this Chipotle on February 3, 2026 10:25 p.m and want to share it so others are aware. On Feb. 1 at around 10:37 p.m., I ordered two tacos for my wife. When she took a bite on the way home, the tortillas were so tough and chewy that she couldn’t even eat them. We got home too late to go back that night. On Feb. 3, I brought the tacos back to the store hoping they would simply remake them just give us fresh ones since we were loyal customers and just wanted them made right. Instead, the two employees working refused to help resolve a simply request. One guy said he “couldn’t do it,” and the woman on duty said it was two days later so it didn’t make sense. They didn’t apologize

Came in today to pick up lunch around 1pm since I work just down the road and got off early. Good location, the inside was nice and clean. I ordered my usual anytime I go to chipotle, a veggie bowl. The young man that made my bowl was very polite and gave me good, generous portions. He was also very quick yet put effort into putting my meal together vs just flinging things around.checking out was also very quick and easy. I definitely will be back. The rest of the staff was polite and busy at work. Nice to see so many young adults actually putting pride and effort into their job. Thank you again.

This Chipotle feels like the Temu version of Chipotle. Just drive the extra miles to go to one that knows how to prepare the food. Bowls all thrown into the bag opened, mystery sauce included. This is not the first time we've given this place s chance.

By far the worst chipotle I’ve ever been and/or eaten at. I’ve ordered food there 4x and did not have any meat in my tacos. As seen in the photos - I ordered 3 tacos that can’t even recognized as anything. Whoever is the owner of this establishment should probably get a new career. They are killing a great brand.

The service was terrible, as an employee with a very unfriendly demeanor treated my wife and me poorly. She served the food reluctantly, practically throwing everything on the table, and the portions were very, very small, as were the appetizers. They should replace her or find a more suitable job for that person.