Chipotle Mexican Grill

(Deleted my old 1 star review to post this updated one) I have to say, this Chipotle has seriously gotten their act together over the past few years. Food is always fresh and hot, store is usually clean and staff is on their game. Portion sizes are also incredible here, quite worth the money. My only complaint is there is one employee there who always seems very grumpy and not happy to be there. She is typically working register, and every time just seems miserable. Kind of kills the positive atmosphere there. Anyway, I spoke with the manager tonight in shock that they still have Honey Chipotle Chicken weeks after other Chipotle locations have gotten rid of it. They said, “I always make sure to keep our special meat option around until the next one arrives.” That alone tells me the store

This location needs serious oversight. I went in at 10:30 PM (still open) and they were already completely packed up and cleaning. Rice, beans, everything was removed from the heating stations like they were closing early. On top of that, there was a cleaning bucket out and around the food area, which is absolutely disgusting and a huge health concern. After working for hours, I was starving and looking forward to a meal, only to be turned away in the most unprofessional way. I had to drive to another Chipotle just to eat. This isn’t the first bad experience here either — clearly judging by other reviews, this is a pattern. If you’re open, serve food safely until closing time. If not, lock the doors. This place feels unsanitary, poorly managed, and honestly should be inspected. Do better

If I could give zero star I would. The boy who was making my bowl looked so mad and he was just throwing the stuff in my bowl with an angry face. Also I have to say about the place that is totally dirty everywhere, the tables, trash and the refills. It looks like nobody cleaned it for the whole day ( I came at 7pm). Their manager really needs to take an action on that because I was extremely disappointed.

They couldn't get my $25 gift card to work, which I had just gotten for Christmas and had never used yet, so I left very hungry and very unhappy, and the burrito bowl that they had made for me went in the garbage which is sad, unless they just deconstructed it back in with their other ingredients which is gross. If I had the money, I would've just gone to MEXICA instead. They're half the price, and there is one in Billerica and another one in Tewksbury.

Placed a delivery order only to receive brown guacamole with a very pungent smell. Something like this can get people sick. If not the line workers, a manager should be catching this. This isn’t today old, this is multiple days old. Gross and unacceptable.